Long Description
Why this job matters
Are you someone who enjoys solving problems? Do you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Billing role with Plusnet.
Use your skills to make a difference by joining our Billing Team in Sheffield. You will be communicating over the phone with customers regarding various billing-related queries. Whether assisting with simple router questions or handling more complex issues that require ownership, you'll support customers every step of the way.
No specific experience is required to join us. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.
We recognize that life is dynamic. Like most roles within Plusnet, this opportunity offers flexibility. We aim to support your success by accommodating your needs, such as scheduling your own breaks, banking time, and occasional home working.
What's in it for you?
* A starting salary of GBP23,504, increasing to GBP24,064 after 8 months, plus incentives and bonuses.
* Access to an online GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
* Market-leading paid carer's leave, offering up to 2 weeks off for those caring for family or friends who are disabled, ill, or elderly.
* Family Leave: 18 weeks of full pay and 8 weeks of half pay within the first year for maternity, paternity, or adoption leave.
* Discounts on EE, BT, and Plusnet products, including mobile and broadband, saving you hundreds annually.
* Support for your career development. We are committed to helping you achieve your professional goals.
* Season Ticket Travel Loan to fund your commute, making a real difference.
* Volunteering days to give back to your community.
* Optional Private Healthcare and Dental coverage for you and your family.
Our team culture is vibrant, and we provide tailored training to help you build a meaningful career. What are you waiting for?
Shift Pattern
* Mon-Fri: 11:30-20:00
* Sat-Sun: 08:00-16:30
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