Smart Solutions are seeking a proactive and experienced Account Manager to join our team, covering sites across the Peterborough region.
If you want to know about the requirements for this role, read on for all the relevant information.
Youll be responsible for managing staffing and recruitment across key locations.
This is a hands-on role requiring excellent client management, recruitment expertise, and the ability to deliver high standards of service across multiple sites.
Key Responsibilities
Lead the implementation of new contracts and ensure full understanding of client requirements.
Maintain KPI compliance and deliver regular performance feedback.
Conduct client satisfaction reviews and present findings.
Collaborate with internal teams to ensure support structures are in place.
Keep accurate records in line with legal and company standards.
Provide legislative updates and implement necessary changes.
Benchmark salaries, candidate availability, and industry trends.
Host regular review meetings with clients and internal teams.
Recruitment & Workforce Management
Advertise and recruit for site-specific roles.
Manage candidate attraction, engagement, and retention.
Conduct interviews, testing, and selection to meet service standards.
Deliver inductions and ensure full compliance during registration.
Oversee performance management and service centre activity.
Ensure adequate staffing levels and manage sickness/holiday cover.
Person Specification
Experience & Qualifications
Proficient in Microsoft Office.
Recruitment experience is essential.
Experience in production or waste recycling environments is desirable.
Skills & Competencies
Excellent written and verbal communication.
Flexible availability across days and hours.
Calm under pressure with strong planning and organisational skills.
Able to manage own time effectively and meet deadlines.
Motivational, innovative, and personable approach.
Benefits
Competitive salary
On-call allowance
Car allowance
Supportive team environment
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