About The Company
Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well‑being and to share and expand the breadth of human knowledge.
About the Role
The Solution Consultant is a subject‑matter expert who supports pre‑sales activities and provides specialized guidance throughout the customer journey. You will collaborate closely with Sales to understand customer needs, design effective solution approaches, and demonstrate product value. You may also support Customer Success Managers (CSMs) with advanced solution knowledge when complex questions arise or when technical training is required.
This role involves building strong, trust‑based relationships quickly and contributing to both commercial success and customer outcomes.
Responsibilities
Pre‑Sales Support
* Partner with Sales to understand customer challenges and propose tailored solution strategies.
* Deliver clear, engaging demonstrations and workshops that communicate product capabilities and business impact.
* Serve as a trusted advisor by providing expert solution guidance throughout the sales cycle.
Post‑Sales Enablement
* Support CSMs with advanced product knowledge for complex customer questions or escalations.
* Provide deep‑dive demos, training sessions, and technical workshops as needed.
* Offer insights that help optimize product adoption and usage.
* Collaborate with internal teams to share customer needs and industry best practices.
Cross‑Functional Collaboration
* Act as a connection point between customers, Sales, Customer Success, Data Solutions, and Product teams.
* Share feedback that informs product enhancements and roadmap planning.
* Provide coaching that helps CSMs build confidence and capability in product‑related topics.
* Stay current on industry trends, customer needs, and emerging technologies.
Operational Excellence
* Track and report on engagement activities and demo effectiveness.
* Contribute to processes, playbooks, and materials that improve the pre‑ and post‑sales experience.
* Manage multiple engagements and internal requests, prioritizing tasks effectively.
Requirements
* Strong expertise in Engineering or the ability to learn complex technical concepts quickly.
* Experience in customer‑facing roles such as consulting, customer success, pre‑sales, or account management.
* Excellent communication and presentation skills for diverse audiences.
* Analytical and consultative mindset with the ability to understand requirements and offer clear recommendations.
* Effective time‑management and prioritization skills.
* Strong interpersonal skills and the ability to build trust across teams and with customers.
* Additional European languages are welcome but not required.
Work in a way that works for you
We promote a healthy work/life balance across the organization. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Equal Opportunity Employer
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1‑855‑833‑5120.
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