Customer Service Administrator (Maternity Cover) – 6541
Location: Tewkesbury
Hours: Monday to Friday, 08:30 – 17:00
Contract: Fixed-term until May 2026
Salary: £13.18 p/h
Key Responsibilities of a Customer Service Administrator:
* Provide professional administrative support to the customer service team, ensuring smooth day-to-day operations.
* Accurately process customer orders and maintain up-to-date records in internal systems.
* Handle incoming queries by phone and email, delivering clear and helpful communication at all times.
* Produce and maintain reports using Excel, supporting colleagues and management with accurate data.
* Liaise with other departments to resolve issues promptly and ensure excellent service delivery.
Key Skills of a Customer Service Administrator:
* Must be a confident Excel user, able to input data into tables and formulas
* Strong background in customer service and administration; applications from university graduates or gap year students will also be considered
* Excellent written and verbal communication skills.
* High level of accuracy, organisation, and attention to detail.
* Positive, proactive approach with the ability to prioritise and adapt in a busy environment.
To be considered for this role, please email your CV to katie.tyrrell@first-base.co.uk or call Katie on 01453 755330.
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