IT Systems Administrator/Systems Support Officer - Housing Systems
đź“Ť Ealing (Hybrid working)
đź’Ľ Contract role - DBS required
Pay Rates
ÂŁ30.09 per hour - Umbrella
ÂŁ23.05 per hour - PAYE
About the Role
We are recruiting for an experienced Systems Support Officer to support housing and asset management systems within a local authority setting in Ealing. The role offers hybrid working, combining office‑based and remote work as agreed with the service.
You will play a key role in maintaining system integrity, supporting compliance, improving data quality and producing accurate management information across housing and asset platforms.
A basic DBS check is required.
Key Responsibilities
Provide day‑to‑day administration and specialist support for housing and asset systems
Maintain accurate, reliable system data and ensure confidence in reporting outputs
Analyse complex datasets, identify root causes of data issues, and implement corrective and preventative controls
Diagnose incidents and work with ICT teams and external suppliers to resolve issues efficiently
Produce reports and management information using Business Objects and Microsoft 365
Prepare and maintain clear user guides, process maps and technical documentation
Validate repair jobs and cost codes and support correct billing arrangements
Maintain and update Schedules of Rates (SORs) in line with contractual requirements
Support system configuration, integrations and upgrades
Essential Skills & Experience
âś” Strong practical knowledge of housing and asset management systems
âś” Working knowledge of compliance platforms such as True Compliance
âś” Proficiency in Business Objects and Microsoft 365
âś” Proven experience analysing complex datasets and improving data quality
âś” Experience producing user guides, process maps and system documentation
âś” Ability to validate repair jobs, cost codes and maintain SORs
✔ Strong incident diagnosis and problem‑solving skills
✔ Clear communication skills, able to explain technical issues to non‑technical users
Additional Information
Location: Ealing
Working pattern: Hybrid working
DBS: Basic DBS required
Sector: Local authority / housing
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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