Main area Information Technology Grade NHS AfC Band 5 Contract Fixed term: 6 months (Contract may be extended if required) Hours Full time - 37.5 hours per week Job ref 828-PROVIDE3878 Employer Provide CIC Employer type NHS Site Provide HQ Town Colchester Salary £31,049 - £37,796 Per Annum Salary period Yearly Closing 06/02/2026 23:59 Job Overview The Technology Systems Support Specialist will provide a single point of contact for all stakeholders in relation to the rollout of a new Clinical System issues for the Provide Group of companies. The post holder will provide exceptional standards of support to all customers which will be achieved by acting in both a proactive and reactive manner and ensuring that all performance targets are adhered to. Resolutions should be provided in an effective and timely manner working to ITIL based frameworks. Provide advice and training for staff In addition; the Technology Systems Support Specialist will support the testing and deployment of new functionality and training of users. Main duties of the job Act as the single point of contact for all stakeholders regarding issues related to the rollout of the new Clinical System across the Provide Group of companies. Deliver high-quality, customer-focused technical support, responding to incidents and requests in both a proactive and reactive manner. Ensure issues are logged, managed, and resolved effectively and within agreed performance targets, following ITIL-based support frameworks. Provide clear advice, guidance, and training to staff to support effective use of the Clinical System. Support the testing, deployment, and rollout of new system functionality. Assist with user training and adoption of new features to ensure a smooth implementation and ongoing system use. Working for our organisation Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services. We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England. A Highly Respected, Award Winning Health And Social Care Provider. We Expect Our Staff To Demonstrate And Uphold Our Values At All Times: Vision: Transforming Lives Values: Care, Innovation and Compassion Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people. Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT, Ethnic Minority and Men’s Networks. We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background. Detailed Job Description And Main Responsibilities Act as the single point of contact for all stakeholders regarding issues related to the rollout of the new Clinical System across the Provide Group of companies. Deliver high-quality, customer-focused technical support, responding to incidents and requests in both a proactive and reactive manner. Ensure issues are logged, managed, and resolved effectively and within agreed performance targets, following ITIL-based support frameworks. Provide clear advice, guidance, and training to staff to support effective use of the Clinical System. Support the testing, deployment, and rollout of new system functionality. Assist with user training and adoption of new features to ensure a smooth implementation and ongoing system use. Person specification Required Essential criteria Proven experience of clinical system knowledge Desirable criteria Industry Knowledge Required Essential criteria Experience of leading new system/functionality projects Desirable criteria Being a part of new system/functionality projects FURTHER INFORMATION: How will we contact you? All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails. As we often have many applicants for jobs at Provide, we regret that we will only be able to contact those external applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Internal candidates who are unsuccessful can seek feedback from the recruiting manager. If you wish to contact the Recruitment Team, please do this via provide.recruitment1@nhs.net If you wish to contact the Recruiting Manager about the vacancy/role or for feedback after interview, their details are provided within the advert. Checking progress on your application? To check progress on your application, please log into your TRAC account. We aim to keep you updated on the status of your application as soon as we can. Closing Date Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post. Professional UK clinical registration required for the role? If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment. COVID-19 Vaccination Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination. We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families. Anti Fraud Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents. Disability If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or provide.recruitment1@nhs.net. Work Trials Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager. We are committed to equal opportunities, flexible working practices and the National Living Wage. Successful Applicant: You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators. The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.