Full-timeplaints Handler role available with a leading Housing Association in Warrington.
It's a 3-month temp contract (with extension potential), offering: £
Hybrid work (mostly remote after training, in the office every other Tuesday)
You'll be the first point of contact for tenants, helping resolve property issues with empathy and professionalism.
If you've got housing or customer resolution experience and strongmunication skills, we'd love to hear from you.
Your new role
As aplaint's handler, you will deal with calls from tenants who have an ongoing issue with their property, and you will be able to offer an empathetic ear and be able to support them with the resolution of theirplaint. You will either resolve the issue first hand on the call or you will be able to escalate if further support is required. You will be expected to record all information surrounding theplaint, and you will also be responsible for typing up any correspondence and ensuring it is sent out to the tenant or whoever it requires to be sent too.
What you'll need to succeed
The successful candidate/s must have housingplaints handling experience or high level customer resolution experience. Excellentmunication skills will be essential along with patience and resilience, as at times you will deal withplex cases, and you will be speaking with irate customers. You will be required to hold GCSE in maths and English at grade c or above or the equivalent.
What you'll get in return
In return, you will receive weekly pay at apetitive rate, hybrid working opportunities, full training and free on-site parking.