Job Title: Customer Service Co-ordinator
At EGGER, we create more from wood. Our products shape everyday living – from furniture and interior design to building materials and flooring. We are now looking for a Customer Services Assistant to join our busy and supportive team in Hexham.
City: Hexham (UK) Contract Type: Full-time Job-Code: 6062 Department: Customer Services
The Role
As a Customer Services Coordinator, you will be the first point of contact for our customers, ensuring every enquiry is handled with professionalism and care. You'll work closely with colleagues across production planning, sales, and logistics with a focus on exceptional service standards to ensure customer orders are processed accurately and delivered on time.
Your responsibilities will include:
* Handling customer enquiries, orders, and complaints with courtesy and professionalism.
* Building and maintaining strong customer relationships.
* Processing sales orders and creating delivery notes using SAP.
* Liaising with production and transport planners to meet delivery requirements.
* Ensuring pricing details are accurate and raising credit notes when required.
* Supporting the wider Customer Services team with administrative duties and process improvements.
* Monitoring payments and assisting with overdue accounts.
* Supporting departmental projects and attending training as needed with a focus on continuous improvement and development.
What We're Looking For
* You will have a strong customer focus, with the ability to build positive and professional relationships.
* A confident communicator, you can adapt your style to suit different customers, situations, and colleagues.
* Well organised and efficient, you are able to prioritise tasks and manage deadlines in a busy environment.
* You have great attention to detail, ensuring accuracy when processing orders, pricing, and documentation.
* Collaborative and team-oriented, you enjoy working with others to achieve shared goals.
* You are proactive in solving problems and can use your initiative to improve processes and practices.
* You are resilient and adaptable, remaining calm and professional when handling challenges.
* You are comfortable using IT systems, with Microsoft Office skills essential and SAP experience desirable.
What We Offer
* A secure and stable role within a global, family-owned company.
* Opportunities for training and professional development.
* A supportive team environment.
* Competitive salary and benefits package, including a private health cash plan.
If you're organised, customer-focused, and looking for the next step in your career, we'd love to hear from you.
Applications close 24 September 2025
Your Contact
Philip Maloney, HR, T
Job Types: Full-time, Permanent
Benefits:
* Canteen
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Enhanced maternity leave
* Enhanced paternity leave
* Flexitime
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
* Sick pay
* Work from home
Work Location: Hybrid remote in Hexham NE46 4JS