Changing lives through employment. One person, one job, at a time. At Rethink Mental Illness, we believe that everyone living with severe mental illness should have the opportunity to find and keep paid work — if that’s what they want. Employment isn’t just about income; it’s about purpose, dignity and recovery. We’re looking for a Team Leader to join our well‑established Individual Placement and Support (IPS) Employment Service in Coventry & Warwickshire (South). If you’re a confident, values‑driven leader who’s passionate about recovery through employment, we’d love to hear from you. About the role The Team Leader will manage a team of Employment Specialists providing supervision, training, caseload management, and role modelling of the Individual Placement and Support (IPS) approach, as part of the holistic recovery plan for mental health service users. The Team Leader will provide a pivotal role in managing a high quality service that meets fidelity standards and delivers positive outcomes for service users You will work as part of a secondary mental health service team, establishing and maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You may work with clients (manage a small caseload )who have mental health support needs, who are unemployed, to assist them in securing sustainable paid employment in line with their preferences. As a team leader, you will need to be an able leader, communicator, passionate about getting it right and focused on transforming individual lives through sustainable solutions. What you’ll do Core Responsibilities: Effectively manage a high-quality service that adheres to the principles of IPS best practice. Monitor and manage performance of the IPS Employment Specialists, guide them individually on best practice and achieving individual and team job outcome targets. Create a culture of continuous improvement. Identify training needs of staff and arrange appropriate training to support with continuous professional development. Support the design and delivery of in house staff training and development (including facilitating peer learning and best practice). Involve service users in co-production of service developments where possible. Coordinate the work of Employment Specialists in a region in relation to building relationships with employers to effectively access the hidden labour market, external agencies and delivery of job seeking groups. You may manage a small caseload of between 5-10 service users at any one time. Identify barriers for service excellent and work with internal and external stakeholders to implement solutions to ensure a high fidelity service. Provide solution focused monthly supervisions for each employment specialist within the team, including caseload management. Lead the team to ensure Employment Specialists spend enough time in face to face meetings with employers to find the right job match. Guide, mentor and coach the team to deliver on employment engagements/job development strategies. Ensure quality assurance around client satisfaction. Facilitate various feedback opportunities for client to provide feedback on the service and use this to review and develop the service. Relationship Management Review client feedback Meet with the Service/Line Manager to agree priorities. Spend time getting to know local employers. Provide education and support to employers, as agreed with the individual, which may include negotiating adjustments, return to work strategy and on-going contact with the employer to ensure job retention. To develop effective working relationships with a range of external agencies who can help individuals to achieve their employment goals. This may include local colleges and training providers. Other: Undertake mandatory training as required, including training in the IPS approach Actively participate in own continuous professional development Implement the Trust/organisation’s policies and procedures as required Responsible for marketing and profiling the service for the team. This includes delivering the communications strategy, collecting employment recovery stories etc. Regularly collect and promote service user employment recovery stories Ensure that effective monitoring and evaluation systems are adhered to and keep abreast of changing practice within the sector. Ensure that all relevant policies are implemented such as information governance, safeguarding etc. To work independently, reliably and deliver consistently to deliver effective IPS practice. Manage feedback, comments and complaints About you You’ll be a supportive and motivating leader who believes — genuinely — that people with mental health challenges can and do succeed in work. Essential Criteria: Educated to a degree level or equivalent experience 3 years’ experience of working with people with mental health support needs, or a similar group within health, social services or the voluntary sector 2 years’ experience working in employment services Proven experience of meeting and exceeding outcomes and targets Strong networking abilities Experience of managing multiple tasks at any one time Experience of staff supervision, management and/or mentoring Experience of managing change effectively and facilitating innovation Knowledge of disability and special needs issues, policies and legislation in relation to employment Good understanding of the principles and practice of supported employment Working knowledge of a broad range of occupations and jobs Able to use IT and tools such as MS Word, PowerPoint and Excel It’s great if you also have: Experience of delivering training Previous experience of delivering a service using the IPS model Own personal lived experience of recovery from mental health difficulties Why join Rethink Mental Illness? You’ll be joining an organisation where people truly come first — the people we support and the people who work here. We offer: A values‑driven culture rooted in compassion, hope and expertise The chance to make a genuine difference every day Supportive leadership and strong peer networks Opportunities for development and learning Flexible working where service delivery allows We actively encourage applications from people with lived experience of mental illness, and from communities under‑represented in mental health services. Ready to apply? If you’re passionate about recovery, employment and leading people to do their best work — we’d love to hear from you.