Referral Officer ? MASH
Salary: £32,535 - £33,987 / Year
Job type: Permanent
Location: Barking
Save Share Apply now Referral Officer – MASH (Full Time)
Location: Barking & Dagenham, London
Salary: £32,535 – £33,987 per annum
Contract Type: Permanent
About the Role
Join the Multi-Agency Safeguarding Hub (MASH) in Barking & Dagenham and make a real difference to children, young people, and families in our community. As a Referral Officer, you will provide vital administrative support to the Referral Desk, managing enquiries over the phone and in person with professionalism and discretion.
Your responsibilities will include:
1. Screening enquiries and deciding whether to provide information directly or refer to the relevant officer.
2. Maintaining strong relationships with internal and external stakeholders.
3. Managing a varied workload in a fast-paced environment while maintaining excellent customer service.
You will be supported by experienced managers who are committed to staff development, training, and wellbeing.
About You
We are looking for passionate, committed individuals who can inspire and deliver change. To succeed in this role, you will need:
4. Previous experience in delivering excellent customer service.
5. Strong communication skills.
6. The ability to prioritise tasks effectively and work under pressure.
Special Requirements
This post is exempt from the Rehabilitation of Offenders Act 1974. Successful applicants will undergo a full screening process including a Disclosure check. An Applicant Declaration must be completed and returned with your application.
About Us
Barking & Dagenham Council has transformed its services in recent years, creating a stable, experienced, and supportive team environment. We offer:
7. Generous pension scheme
8. Up to 30 days’ annual leave
9. Focused learning and development opportunities
10. Commitment to staff wellbeing and career progression
For more information or a confidential discussion about the post, contact Phil at Ackerman Pierce on 02038546682, ppuaca@ackermanpierce.com Save Share Apply now