Are you passionate about delivering exceptional customer service and creating a positive experience for candidates? We're looking for a Talent Engagement Coordinator to join our team and be the go‑to person for our contingent workforce. In this role, you'll handle candidate queries with professionalism and empathy, ensuring every interaction leaves a positive impression. From resolving issues quickly to calming candidates who may be frustrated, you'll be the problem‑solver who makes a real difference. An understanding of payroll processes will be beneficial, as you'll often assist with payment‑related queries.
Responsibilities
* Be the first point of contact for all contingent worker queries, providing clear, timely, and effective resolutions.
* Deliver outstanding candidate care, ensuring every individual feels supported throughout their journey.
* Manage and triage queries, including escalations, and keep candidates updated on progress.
* Support onboarding and offboarding processes, ensuring a smooth experience from start to finish.
* Collaborate with internal teams and external partners to resolve issues and improve processes.
* Monitor KPIs and contribute to continuous improvement in candidate satisfaction.
Qualifications
* Strong communication skills with the ability to convey information clearly and professionally.
* A calm, empathetic approach when handling sensitive or challenging situations.
* Excellent problem‑solving skills and the ability to take ownership of issues.
* Ability to work under pressure while maintaining a high standard of service.
* Knowledge of payroll processes (advantageous but not essential).
* Strong organisational skills and attention to detail.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .
Benefits
* Competitive salary package.
* 25 days annual leave plus public holidays - and your birthday off!
* Company pension scheme.
* Blended working environment.
* Access to learning and development tools to support your growth.
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