1. Exciting NAM role with homewares
2. Great products and people focussed business
About Our Client
My client is a well-established and respected business within the Industry, delivering high-quality products and solutions to a diverse customer base. The company is committed to commercial excellence, strong customer partnerships, and operational efficiency, working collaboratively across sales, manufacturing, and operational teams. With a focus on performance, accountability, and continuous improvement.
Job Description
Key Responsibilities
3. Customer Engagement:
4. Build and maintain strong relationships with existing and targeted new customers through regular communication via phone, email, in-person, and video meetings.
5. Strategic Account Management:
6. Develop and execute tailored account plans to drive growth, deepen customer partnerships, and increase understanding of customer markets and requirements.
7. Sales Planning & Growth:
8. Plan and implement strategic sales initiatives aligned with annual financial targets, identifying opportunities for upselling and cross-selling across product ranges.
9. Pricing & Commercial Management:
10. Manage customer pricing, ensuring margins, profitability, and P&L targets are achieved and maintained.
11. Contracts & Negotiation:
12. Lead and support contract renewals, negotiate commercial agreements, and close deals to maximize account value and profitability.
13. Issue Resolution & Customer Advocacy:
14. Proactively manage and resolve customer issues by collaborating with internal teams and acting as the voice of the customer within the business.
15. Collaboration & Stakeholder Management:
16. Work closely with internal teams including Sales, Factory, and key business stakeholders to ensure seamless customer management and continuous business improvement.
17. Team Support & Development:
18. Provide guidance and support to junior team members, promoting best practices in account management and professional development.
19. Travel & Industry Engagement:
20. Travel as required to meet customers, attend trade shows, and visit factories across the group to strengthen relationships and gain operational insight
The Successful Applicant
21. Experience managaing major national retail accounts
22. Ideally experience within homewares or soft furnishings
23. Desirable - Spanish
What's on Offer
24. Competitive salary plus benefits
If you are passionate about sales and building strong client relationships, apply now to take the next step in your career as an Account Manager!