We are seeking a Collection Manager to oversee our collections department. The ideal candidate will possess strong analytical skills and a background in financial services, ensuring that our accounts receivable processes are efficient and effective. This role requires excellent communication abilities and a professional approach to managing client relationships while maintaining the integrity of our financial operations.
Duties
* Manage the collections team, providing guidance and support to ensure targets are met.
* Develop and implement collection strategies to improve cash flow and reduce outstanding debts.
* Analyse accounts receivable data to identify trends and areas for improvement.
* Utilise accounting software to track payments, manage accounts payable, and maintain accurate records.
* Conduct telemarketing efforts to follow up on overdue accounts while demonstrating excellent phone etiquette.
* Collaborate with other departments to resolve discrepancies and facilitate timely payments.
* Maintain detailed documentation of all collection activities, including data entry of communications and payment arrangements.
* Train team members on best practices in collections and customer service.
Requirements
* Proven experience in a similar role within financial services or a related field.
* Proficiency in accounting software is essential for tracking and managing financial data.
* Strong analytical skills with the ability to interpret financial information effectively.
* Excellent phone etiquette and communication skills, both verbal and written.
* Experience with telemarketing or direct customer engagement is highly desirable.
* Ability to work independently as well as part of a team, demonstrating strong organisational skills.
* Attention to detail with a commitment to maintaining accurate records.
We invite qualified candidates who are passionate about financial management and collections to apply for this exciting opportunity.
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