At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We’re looking for a Business Support Lead who will deliver excellent service standards, while meeting SLA agreements and supporting FM operations across Network Rail sites.
Contract: Permanent. Type of Employment: Full Time. Hours: 37.5 hours per week. Salary: £27,000-30,000 per annum. Location: MoD Corsham, Building 419, Corsham, Wiltshire, England, SN13 9ET.
Responsibilities
* Act as the first point of contact for FM-related issues, logging and chasing work orders.
* Maintain a clean and tidy appearance across desks, collaboration spaces, and communal areas.
* Provide visible floor presence, proactively assisting building occupants.
* Support mailroom activity and advise on mail and distribution services.
* Take ownership of meeting room housekeeping and AV equipment.
* Update CAFM systems and ensure compliance documentation is maintained.
* Engage with FM Helpdesk and service managers to ensure swift resolution of service requests.
* Support fire emergency procedures and cover holidays of other staff in the Manchester area.
Qualifications
* Proven experience in a customer service environment.
* Excellent interpersonal, written, and verbal communication skills.
* Self‑disciplined, proactive, and able to work independently.
* Strong problem‑solving skills and attention to detail.
* IT literacy including Microsoft Office and AV support.
* Desirable: IOSH Health & Safety qualification.
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