We are working exclusively with our client to find an Account Manager.
About:
We’re partnering with a purpose-driven B2B SaaS platform that works exclusively with membership organisations and trade bodies, providing the digital product through which their members complete recognised certifications and standards.
Operating across 35+ countries, the business has built a highly engaged, warm user base via a freemium model, creating a clear opportunity to convert members into long-term, paid customers through value-led, consultative relationships. With ~£480k ARR, 97% retention, and a clear path to £1m ARR, they are now hiring an Account Manager to own member conversion, renewal, and expansion while maintaining trust, credibility, and a no-ego culture.
Key Highlights:
* Account Manager role focused on conversion, renewal, and expansion within an existing, warm customer base.
* Purpose-driven B2B SaaS platform working exclusively with membership organisations and trade bodies.
* Founded by a recognised subject-matter expert in responsible growth and certification, with deep credibility across regulated and standards-led environments.
* Supported by an experienced COO with a strong track record of driving operational efficiency and scaling small teams.
* Lean team of 13 across the whole business - 3 FTE and 10 part time contractors.
* Established partnership with a major membership organisation, with ~180 members active on the freemium platform and ~35 currently converted to paid customers.
* Clear and achievable growth target of signing a further ~31 paid certifications in 2026, driven primarily by converting existing freemium users.
* Significant upside through deeper adoption within existing membership relationships before layering in new ones.
* Clients across 35+ countries, operating in regulated and standards-led environments.
* ~£480k ARR, targeting ~£1m ARR this year, with a clear growth plan to exceed £2m ARR by 2027.
* 97% retention rate, underpinned by trust, credibility, and long-term value.
* Value-led commercial model - no cold outreach or aggressive sales tactics.
* Lean, collaborative team with close access to the CEO and leadership team.
* Flexible working environment with the option to be fully remote.
The Role:
* Own the conversion of members from freemium to paid, using insight, product usage, and value-led conversations rather than cold selling.
* Manage and grow revenue across the existing member base, owning conversion, renewal, and light expansion.
* Run structured demos and commercial conversations with engaged members, acting as a trusted decision facilitator.
* Build and maintain a predictable pipeline using CRM data, engagement signals, and member readiness.
* Partner closely with the CEO, who owns top-level membership organisation relationships, ensuring alignment between trade bodies and their members.
* Work day-to-day with Customer Success to ensure strong onboarding, engagement, and retention across all members.
* Own renewal conversations and contract progression, maintaining trust and long-term relationships.
* Bring structure to account management processes, reporting, and forecasting as the function scales.
* Act as the escalation point for complex member situations requiring senior judgement or commercial context.
* Maintain high standards of communication, preparation, and follow-through in all member interactions.
* Contribute as a hands-on, collaborative member of a small, purpose-driven team.
Requirements:
* 2+ years’ experience in account management, customer success, or revenue-focused client roles within a B2B SaaS or platform business.
* Comfortable owning conversion, renewal, and expansion within an existing customer base.
* Credible and composed in conversations with senior stakeholders; able to influence without pressure tactics.
* Experience leading or mentoring others, with the ability to set priorities and standards.
* Strong commercial judgement, supported by data and CRM insight rather than intuition alone.
* Highly organised and able to prioritise effectively across multiple member accounts.
* Clear, confident communicator with strong written and verbal skills.
* Thrives in values-led, collaborative environments where trust, kindness, and accountability matter.
* Motivated by long-term impact and building meaningful client relationships rather than transactional sales.
Benefits:
* £50k base x 2 OTE.
* Flexible working - include the option to be fully remote.
* 6.5% pension contribution.
* 20 days PTO + birthday + bank holidays.
* Medicash health benefits.