Customer Service Advisor - Part-Time Evenings
Posting Date: 28 Apr 2025
Unit: Consumer
Location: Merthyr Contact Centre, Merthyr Tydfil, United Kingdom
Part-time: Permanent
Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission
Hourly rate: £12.82
Hour options: 20 Hours
Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.
Join our Mobile Technical Team in Merthyr Tydfil, where you'll be assisting customers with various mobile tech-related queries. You might help someone with a simple device question or handle more complex issues to keep them connected with loved ones. Every day brings new challenges.
No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.
We understand life is dynamic. This role offers flexibility, including scheduling your own breaks, banking time, and occasional home working, to support your personal needs.
What’s in it for you?
* Competitive starting hourly rate of £12.82, plus incentives and bonuses
* Huge discounts on EE & BT products, saving you hundreds of pounds annually
* Access to online GP services 24/7 for you and your immediate family, fully funded by us
* Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends
* Family leave including 18 weeks of full pay and 8 weeks of half pay in the first year for maternity, paternity, and adoption leave
* Support for your career development and growth within EE
* Volunteering days to give back to your community
* Optional private healthcare and dental insurance for you and your family
Alongside these benefits, you'll find a supportive team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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