About the Role
We have a rewarding part‑time role available, working alongside Hinckley Area Food Bank volunteers with support from a team of Citizens Advice staff and volunteers.
Responsibilities
* Work 16 hours per week overall, working from the Hinckley Hub and Hinckley Area Food Banks.
* Provide advice and support to food bank users, helping them become less dependent on food banks through welfare benefits, income maximisation, budgeting and debt advice.
* Write clear and concise case notes and keep accurate records of client interactions.
* Set clear boundaries and manage conversations to get the information needed to move clients forward.
* Attend client‑facing events in the area and make occasional home visits (as required).
Qualifications
Are you friendly and approachable with keen active listening skills and a fair sized dollop of compassionate common sense? If so, you may be a good fit for this role.
Excellent communication skills and proficiency in research and IT are essential.
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