Were looking for an OperationsDirector to build and lead our company operations. This is a seniorleadership role to be based in London and reporting directly to thecompany CEO.
TheOperations Director will supervise various operation staffing (HRfinance Service delivery customer service..) and help otherdepartment managers to set goals manage employees and improveefficiency whenneeded.
Keyresponsibilities
* Processesprocedures and policies : Monitor thebusiness procedures according to organisational objectives andapply improvements by ensuring they are recorded available andimplemented.
* Legaland Contract Management: Review approveand manage contracts and other legal documentation related toemployees suppliers and clients. Ensure compliance with applicablelaws and work closely with the companys legal advisory firm (whenapplicable) to fulfil company legal needs (eg: fundraisingemployment etc) and to manage the company IPportfolio.
* HumanResources Management: Supervise the HRcoordinator to ensure HR compliance with labour laws and create apositive workenvironment.
* Finance:Work with the Head of Finance to ensure that all the Acurablecompanies run with legality and conformity to establishedregulations.Review financial information and adjust operationalbudgets to promote profitability and help toIdentifying morecostefficient ways to do business setting and executing departmentand maximise efficiency and productivity through extensive processanalysis and interdepartmentalcollaboration
* Servicedelivery: Oversee the endtoend process offulfilling client orders ensuring efficient contract signing orderprocessing procurement timely shipment quality assurance and ontimedelivery. Collaborate with sales production and logistics teams tomeet customer demands maintain high customer satisfaction levelsand address any orderrelated issues promptly. Manage and optimiseall aspects of Acurables fulfilment service (send / receive kits topatients).
* CustomerSupport: Manage and optimise all aspectsof the customer support process for both patients (fulfilmentservice) and clients (healthcare professionals) including promptlyaddressing inquiries resolving issues and ensuring a seamlesscustomerexperience.
* QualityAssurance and Compliance: Implement andmaintain quality control procedures to meet regulatory requirementsensure compliance with ISO 13485 requirements across all companyfunctions plan and lead external annual regulatory/complianceaudits Technical file maintenance postmarket surveillance andquality management.
* PublicRelationship: collaborating with the PRteam to plan and execute publicity campaigns relationships withmedia and importantinfluencers.
* StakeholderCommunication and Reporting: Preparecomprehensive documentation for highlevel stakeholders includingmaterials for board meetings presentation for strategic partnersKPI fundraising documentation reports for awarded grants (eg:InnovateUK).
AboutAcurable
Acurableis a fastgrowing venture backed MedTech startup with offices inLondon and Seville (and soon in the US). We create accurate anduserfriendly wearable medical devices intended to be used bypatients athome.
Ourawardwinning patented technology enables for the first time theautomated diagnosis and management of respiratory conditions. It isthe product of more than 10 years research at Imperial CollegeLondon by Acurables founder Professor Esther Rodriguez Villegas andhas been recognised as a breakthrough in respiratory medicine.AcuPebble has won Our awardwinning patented technology enables forthe first time the automated diagnosis and management ofrespiratory conditions. It is the product of more than 10 yearsresearch at Imperial College London by Acurables founder ProfessorEsther Rodriguez Villegas and has been recognised as a breakthroughin respiratory medicine. AcuPebble has won some of the mostrespected awards in the industry among them an XPrize a MedTechInnovation Award and a WA4STEAM Award just to name a few. Thetechnology our company and team are also frequently featured innational and global media. Recent examples include BBC NewsBloomberg TV Fox News andTechcrunch.
In2020 our first product AcuPebble SA100 became the first medicaldevice in the world to obtain the CE mark for the automateddiagnosis of obstructive sleep apnoea at home and a few monthslater the product gained FDA clearance for home sleep apnoeatesting in the US. AcuPebble SA100 is now in use within healthcareorganisations across the UK and Europe and will be launching in theUSA in the coming months. At the same time we continue our researchto develop new products that will fundamentally improve the livesof millions of people suffering from serious chronic conditionssuch as COPD Asthma andEpilepsy.
Werea small but fastgrowing company with big ambitions (30 people). Toachieve them were building a team of exceptional people who areinspired by our vision share our values and who have the attitudeand skills required to help Acurable succeed. In return we providea fun challenging and inspiring work environment where you can makea huge difference to the lives of millions of peopleworldwide.
Soundinteresting Click the link to apply! Every applicant willget a response
Skills :