Customer Service Advisor 5 days a week in office Paying 24k Based in Hinckley Are you a dynamic individual with a knack for communication and a passion for problem-solving? We are looking for a motivated Customer Service Advisor to join our client's head office in Hinckley. Why This Role? You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation. What We're Looking For: A confident and positive individual who thrives in a fast-paced environment At least two years of experience in customer service or account collection Exceptional negotiation skills and a pragmatic approach to problem-solving Your Daily Responsibilities: Engage with clients about their overdue accounts Address payment and service queries, mainly over the phone Deliver "Super Service" in every interaction, maintaining detailed records Process debit/credit card payments efficiently Collaborate with the team to streamline client accounts and internal processes Handle account adjustments and provide comprehensive case histories when necessary What You'll Achieve: Meet and exceed cash collection and outbound call targets Ensure timely and accurate completion of credit control tasks Maintain high levels of attendance and punctuality If you are ready to rise to the challenge and excel in a role that values excellence in service and financial acumen, apply now and join our dedicated team! INDHIN 49467CHR