Overview
As a Prison Custody Officer, you'll play a crucial role in maintaining safety, security, and order within our prison facilities. This is more than just a job - it's a meaningful opportunity to support rehabilitation, ensure justice, and contribute to the wider community.
Responsibilities
* Maintaining a secure and disciplined prison environment
* Supervising daily routines, prisoner movements, and scheduled activities
* Escorting prisoners securely within and outside the facility
* Responding calmly and professionally to challenging or high-pressure situations
* Supporting rehabilitation initiatives and encouraging positive behaviours
* Building respectful, professional relationships with prisoners to promote a safer, more supportive atmosphere
* Working as part of a team to keep the prison safe for staff, visitors, and prisoners
* Calm under pressure – manage high-stress or unpredictable situations with a level head
* Empathy & Respect – treat everyone with dignity, regardless of their circumstances
* Strong ethics – maintain fairness, professionalism, and integrity at all times
* Resilience & adaptability – stay composed and effective, even when the job gets tough
* Effective communication – listen actively and speak clearly and confidently
* Conflict resolution – use de-escalation techniques to manage tension and disputes
* Vigilance – remain observant, alert, and responsive to potential risks
* Meet the required eyesight standards in both eyes, with or without corrective lenses
* Have an adequate level of hearing without the use of hearing aids, for safety reasons during training and operational duties
* Tattoos are permitted, including visible ones, but must not be offensive, discriminatory, violent, or intimidating
* Facial tattoos are generally not allowed, except for cultural, religious, or medical reasons
Qualifications & Requirements
* At least 18 years of age at the time employment begins
* Meet the listed eyesight and hearing requirements above
* Ability to obtain full security clearance checks
* Ability to work with individuals who may be at difficult points in their lives
* Natural people person with strong communication skills, self-confidence, empathy, and resilience
Training & Career Progression
You don't need prior experience to apply. You'll receive a comprehensive 8-week training programme, delivered locally, to fully prepare you for the role. This includes:
* Classroom and practical learning
* Conflict resolution and communication training
* Shadowing experienced officers
* Continued development and support throughout your career
Application Process
* Pre-screening will be completed within a few days of submission. An email with instructions will be sent; please check your junk or spam folder if needed.
* You will then be invited to participate in an assessment centre.
* All offers are subject to full security clearance checks.
* We are unable to offer sponsorship for this position. For visa guidance, refer to the UK Government website: www.gov.uk/skilled-worker-visa.
Work Environment & Diversity
There’s no such thing as a typical prison officer. Our team is made up of people from all walks of life. If you’re a natural people person with strong communication skills, self-confidence, empathy, and resilience, we want to hear from you. We’re an inclusive workplace that values diversity and equal opportunities.
Benefits
* Base salary 32,772.63 per annum + LW 3,729.24 per annum + MFA 1,655.04 per annum
* Free meals (if applicable) and parking
* Access to on-site gym and subsidised gym membership
* Opportunity to earn overtime (subject to availability)
* Comprehensive paid training and progression opportunities
* Life assurance
* BUPA healthcare
* Pension schemes and much more
* Please see the benefits guide attached which outlines all Sodexo's excellent benefits
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