Role title: Lead Service Designer Location: Flexible (Remote), with options to work from offices in Reading and Leeds. You will be required to work regularly from client offices, when needed. Mastek is seeking a Lead Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying service design methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology in your approach to transformation and the design of services. As a Lead, you will drive the development of our UCD strategy, line manage junior team members, and contribute to business growth. Key responsibilities: * User-centred design leadership and strategy. Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts * Recommend and execute appropriate UCD activities based on project needs. Create and maintain phase-appropriate UCD deliverables * Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication * Respond to challenges, guiding and supporting the team to resolution * Support clients through all phases of the design process, from ideation to implementation Stakeholder management * Effectively manage and communicate with stakeholders at all levels, ensuring alignment...