Helpdesk Support Technician (Previous Relevant Experience is Required), Chelmsford
Client:
Telent
Location:
Chelmsford
Job Category:
Other
Additional Information:
Virtual job fairs
EU work permit required:
Yes
Job Views:
4
Posted:
12.05.2025
Expiry Date:
26.06.2025
Job Description:
Service Desk Analyst
Location: Camberley, GU15 3YL (Office based role)
Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)
Job type: Full time, Permanent
Ref: 1405
Benefits include: Competitive salary, uncapped overtime, 20% shift uplift, training, 26 days leave, career development
Telent seeks a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre in Camberley. This role involves supporting our managed service contracts and providing excellent customer service via various platforms such as phone, email, and portals.
Key responsibilities:
* Act as the first point of contact for incidents, requests, and queries
* Log and update incidents via online portals
* Provide consistent and excellent customer service
* Coordinate with engineers and vendors to resolve issues
* Maintain customer rapport and incident ownership
* Follow escalation procedures and meet KPIs
Ideal candidate profile:
Experience in customer service, retail, or administrative roles is valuable. Proficiency in Microsoft Office is required. Technical experience is not essential as training will be provided. ITIL awareness is desirable.
What we offer:
* Growth opportunities across sectors and roles
* Inclusive culture and diverse ideas
* Benefits such as pension, family policies, health support, discounts
About Telent:
Telent is a leading UK technology company specializing in critical communications and digital infrastructure, with over 2,500 employees. We are committed to inclusion, responsibility, and customer focus.
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