Job Description
3 months contract with a Local Authority
Job Summary:
• Housing Officer – Brentwood Borough Council (3-month contract, 37 hours/week, inside IR35).
• Responsible for managing a patch of ~400 properties, including rent arrears recovery, tenancy management, estate inspections, and tenancy audits.
• Ensure high-quality service delivery and engagement with tenants to support tenancy sustainment and community wellbeing.
• Act as the first point of contact for tenants and leaseholders, addressing anti-social behaviour, disputes, and service enquiries.
• Work collaboratively with colleagues and external agencies (Police, Social Services, Benefits, Job Centre, voluntary organisations) to support tenants and achieve housing service objectives.
Key Duties/Accountabilities (Sample):
• Enforce Council’s Income Management Policy, including rent arrears recovery, pre-court visits, and court attendance.
• Conduct tenancy audits, estate inspections, and accompanied viewings for prospective tenants.
• Provide advice and support on welfare reform, Universal Credit, and tenancy sustainment.
• Manage anti-social behaviour cases and other tenancy breaches, implementing effective action plans.
• Maintain accurate records and reports using housing management systems (e.g., Orchard, Uniform, Locata) and Microsoft Office.
• Liaise with internal and external agencies to ensure tenancy sustainment and address complex tenant needs.
• Respond promptly to complaints, enquiries, and housing service issues.
• Support team objectives and provide cover for colleagues as part of the Estate Management team.
• Attend meetings and contribute to continuous improvement of housing services.
Skills/Experience:
• Substantial experience in social housing, including income recovery and debt collection.
• Competent in Microsoft Office (Word, Excel, Outlook) and housing management systems.
• Ability to work within a team and independently, prioritising tasks effectively.
• Ability to maintain accurate casework records.
Additional Information:
• Full UK driving licence and willingness to work outside normal hours when required.
• Location: Hybrid: 2–3 days in the office, Town Hall, Ingrave Rd, Brentwood, CM15 8AY.
Requirements
• Substantial experience in social housing, including income recovery and debt collection. • Competent in Microsoft Office (Word, Excel, Outlook) and housing management systems. • Ability to work within a team and independently, prioritising tasks effectively. • Ability to maintain accurate casework records.