Description About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. ABOUT THE ROLE In the role of Spa Therapist, your key focus will be to: • Extend a welcoming experience for our clients • Carry out a variety of treatments • Follow LQA (Leading Quality Assurance) and Forbes, and brand standards • Be fully trained and aware of the treatment menu and products • Assess guest needs through thorough consultation prior to treatment • Adhere to the operating procedures of Chuan Body Soul • Promote spa and body care products as well as treatments • Ensure all treatment rooms are set up according to standard prior to the treatment • Maintain clear lines of communication within the Spa and the hotel in general ABOUT YOU • Experience in a similar position and environment with a firm understanding of excellence in customer service • Spa/Beauty qualification at NVQ Level 2 and 3 or equivalent (a professional background in beauty therapy and a Spa/Beauty qualification in CIDESCO/CIBTAC/ITEC/ NVQ/ VTCT is desirable) • Certification in facial and massage therapy is essential • Ideally, knowledge of Chinese 5 elements, Reiki, Lymphatic Drainage Massage, Reflexology, Pregnancy Massage, Hydrafacial treatments • Excellent communication and interpersonal skills • Warm and caring attitude towards the health and well-being of clients • Drive to work towards targets in treatment and retail • Ability to work well in a team • Good time management skills For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/london/