Service Administrator (part time fixed term)
Part Time, Fixed Term 6 month contract working 20 hours per week, exact hours negotiable (
(3 days per week or school hours would be considered)
Reports to the Service Manager
Job Function:
Responsible for ensuring all administrative workshop tasks are completed to a high standard while supporting the Service Team and providing customers with the best possible experience; resulting in an efficient workshop.
Essential Duties:
* Finalising/processing invoices on competition of work required and dealing with queries.
* Assisting the Service Manager with invoicing and ensuring all possible WIP is under 30 days.
* Ensuring all service processes, policies and warranty guidelines are followed.
* Collating and inputting technician and apprentice hours daily.
* Managing Customer Service Agreements.
* Ensuring technician job stories are accurate and reflect the correct hours and parts.
* Monitoring the Expert Alerts Dashboard and actioning in a timely manner.
* To support technicians with IT, Expenses, Job Stories and booking van MOTs and services.
* To assist the Rayleigh depot with service administration.
* To help with the general running of the Dunmow depot.
Skills & Qualifications:
* Able to communicate effectively with customers both verbally and in writing.
* Able to communicate and work with a remote team as well as those in the depot
* Well organised, methodical, and able to remain calm under pressure.
* Strong administration skills
* Good time management and attention to detail.
* A passion for driving efficiency
* A good level of IT literacy and a competent user of Microsoft based applications (Excel, Word) and a willingness to learn in-house systems including Gold, Scheduler and CRM (training will be given).
We offer Company benefits such as: Healthshield Cash Back Plan, Employee Assistance Program, Long Service Awards, Financial Wellbeing meetings, Company Pension Scheme, paid holiday plus Bank Holidays and onsite parking.