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Senior Groups & Events Manager - W London, London
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Client:
Location:
London, United Kingdom
Job Category:
Hospitality
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EU work permit required:
Yes
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Job Reference:
f7ed7e22952c
Job Views:
1
Posted:
07.05.2025
Expiry Date:
21.06.2025
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Job Description:
Join our vibrant commercial team at W London as our Senior Groups & Events Manager.
Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.
W London - why anywhere else?
* Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
* Accommodation Service Charge - Paid each month!
* Bonus Plan - Eligible for our sales bonus programme
* Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
* Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
* Holiday - 23 days of holiday excluding public holidays (increase to 27 days with length of service
* Uniform Dry Cleaning- Complimentary, on site.
* Company Pension Scheme – Save for your future.
* Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
* Celebrate - Awards and Recognition Celebrations
* Benefit Hub - Access to further discounts for shopping, cinema tickets, technology and more!
* Events - Monthly Calendar of Associate Focused & Fun Events
* Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
* Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
* Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
* Spa Discounts – 30% discount in our Away Spa
Core Responsibilities
* Attends customer events, trade shows and sales missions to maintain, build and develop relationships with Marriott Global Sales Offices (GSOs) key stakeholders and customers in key-feeder markets.
* Build and maintain long-term relationships with existing and potential clients through regular communication and networking.
* Effectively presents hotel benefits and features based on customer needs.
* Utilizes negotiation skills and creative selling abilities to uncover new business.
* Utilise digital marketing channels, including social media, email marketing, and online advertising, to reach target audiences effectively.
* Support the hotel’s service and relationship strategy, driving customer loyalty by engaging and connecting with new customers and inspiring guests through each customer experience.
* Develop and manage relationships with key stakeholders, both internal and external
Developing & Executing Sales Strategies
* Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the MICE & Group segments.
* Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.
* Works with management team to create and implement a sales plan addressing revenue, customers and the market for the MICE & Group segments.
* Assists with the development and implementation of promotions, both internal and external.
* Provides positive and aggressive leadership to ensure maximum revenue potential (., sets example with personal booking goals).
* Develops and implement sales strategies to achieve property’s objectives whilst consistently analysing market information.
Analysing & Reporting on Sales and Financial Data
* Analyses market information by using sales systems and implements strategy to achieve property’s financial room goals.
* Assists Revenue Management with completing accurate six period projections.
* Reviews guest satisfaction results to identify areas of improvement.
* Support Director of Sales & Distribution in preparation of regular reports on sales performance, including reporting on KPI target results, market trends, and competitor activities for management review.
Ensuring Exceptional Customer Service
* Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
* Interacts with guests to obtain feedback on product quality and service levels.
* Empowers employees to provide excellent customer service.
* Observes service behaviours of employees and provides feedback to individuals and/or managers.
* Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
* Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
* Participates in and practices daily service basics of the brand.
* Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
* Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
* Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
To be considered for this role, all applicants must have proven right to work in the United Kingdom
W Hotels are an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.
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