Overview
Bereavement & Accident Claims Assessor role at People’s Partnership. Join to apply for the role.
What You’ll Be Doing
Join our Customer Services team at People’s Partnership, where compassion meets expertise. You’ll play a vital role in supporting customers through life’s most sensitive moments, managing claims with professionalism and empathy. Collaborating with colleagues and external partners, you’ll ensure service excellence, regulatory compliance, and continuous improvement. If you’re passionate about making a meaningful impact and thrive in a supportive, purpose-driven environment—this is the role for you.
* Manage and assess death, ill health, and accident claims across our product range, delivering professional and compassionate support to customers and beneficiaries.
* Use active listening to understand customer needs, gather relevant information, and ensure accurate claim assessments while maintaining service standards.
* Support colleagues daily by resolving queries, sharing knowledge, and being available for discussions due to the varied nature of claims.
* Build and maintain strong relationships with internal teams and external parties such as Coroners, solicitors, IFAs, employers, and other stakeholders involved in the claims process.
What We’re Looking For
* Good knowledge of Financial Services, Workplace Pensions, Master trusts and the regulatory requirements of Automatic Enrolment.
* Basic understanding of bereavement/terminal illness terms and the ability to handle emotional situations/conversations with composure.
* Good organisational and time management skills.
* A good working knowledge of office systems.
What You Can Expect From Us
* Generous pension contributions with an employer contribution of up to 14%
* Real living wage
* Income protection, critical illness cover & death in service insurance
* Employee healthcare
* Parental and adoption leave
* Learning & development opportunities and study support
* Travel season ticket loans
* Subsidised restaurant in our Crawley office
* Volunteering days and charity payroll giving
* Onsite gym
* Ride-to-Work scheme
* Social clubs and events
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People’s Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
Perks
* Our people are our strength with an award-winning pension and healthcare cover
* Onsite gym and access to a personal trainer; subsidised restaurant
* Training programme to support career development
Salary Range
Salary details not provided in the description.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Finance and Sales
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