Overview
As Team Host, you deliver excellent service and champion the guest experience across the lounge. You work as part of a team and are multi-skilled to perform a variety of roles within the lounge. You are a brand ambassador for No.1 Lounges and engage with each guest to deliver a great experience every time.
Responsibilities
* Bar: As a bartender, provide speedy, personable service, maintain high levels of drinks service, serve all drinks to the SOP, upsell premium drinks, and engage with every guest. Plan ahead to keep the bar clean and well stocked. May process electronic payments for premium drinks and reconcile bar spend at the end of the day as per company procedure.
* Floor: Own your section(s) as allocated on shift. Maintain pride in a clean and tidy lounge in line with SHAPE Essentials (Section, Hygiene, Availability, Presentation and Engagement). Ensure each section is well-presented at all times and engage with guests while clearing/resetting tables.
* Food Service: Run food from the kitchen to guests and care for any self-serve food area. Check that food leaving the kitchen looks well-presented and, where appropriate, has undergone correct food safety checks. Restock buffet style pantry areas / hot and cold drinks stations in line with SOP.
* Reception: Be the first impression and set the tone for each guest''s experience. Offer a warm welcome and a smooth, informative check-in. Process lounge visitor check-ins correctly, including informing guests if the lounge is at capacity. End-of-day reconciliation and billing to be completed accurately and on time.
Qualifications & Requirements
* Deliver excellent customer service with in-depth knowledge of products & services.
* Follow all food and beverage handling guidelines in line with No.1 company policies and procedures.
* End-of-shift reconciliation and billing (as appropriate).
* Inform the Team Leader and/or Assistant Lounge Manager of any Health and Safety issues during your shift.
* Act on new company updates and/or training in a timely manner.
* Assist with ad-hoc duties when required (e.g., back-of-house duties).
* Be organized and prepared; may be assigned Team Host Buddy status to coach new starters.
* New starters may shadow your work and you will demonstrate how to perform tasks and adopt No.1 customer service approach.
* Good command of the English language (written and spoken) and enjoy engaging with customers. Prior experience in a customer service role or similar position and/or shift work is advantageous. Computer literacy or familiarity with reception and electronic payment handling desirable. Interest in the travel hospitality sector. Speaking additional languages is useful but not essential.
Benefits & Perks
* 28 days paid holiday annually.
* Company cash-back healthcare scheme (dental, optical, therapy).
* Complimentary staff parking provided at the airport while on shift.
* Complimentary staff meal during your shift.
* 5 complimentary lounge visits each year.
* Discounted gym memberships (participating gyms in your area).
* 25% discount for lounge visits for friends and family.
* Employee of the Month Reward & Recognition scheme (£50 voucher monthly).
* 24-hour confidential employee assistance programme for personal/work-related support.
* Workplace pension scheme with Aviva (automatic enrollment between ages 22 and state pension age).
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