Senior Manager, Customer Success (Education) Competitive Bonus Benefits Remote, UK Permanent full time Are you a strategic Customer Success leader ready to transform how organisations engage and retain their customers? Were looking for a Senior Manager, Customer Success (Education) to lead and evolve our customer lifecycle strategy within the Education sector driving retention, customer satisfaction, and long-term value. About the role In this role, youll take ownership of the full customer lifecycle, aligning Customer Success and Renewals into a seamless, proactive function. Youll move the organisation from a reactive model to a data driven, insight led approach, ensuring customers are supported at every stage from onboarding through to renewal and advocacy. Key responsibilities Lead a high performing team of Customer Success Managers and Renewals specialists Own and deliver renewal and retention strategy and performance Build a proactive customer engagement model using lifecycle insights and data Identify churn risks and growth opportunities through customer analytics Partner cross-functionally with Sales, Product, Marketing and Support Implement scalable processes across the customer journey Act as a senior voice of the customer, influencing business strategy About you Demonstratable experience in Customer Success, Account Management, or similar Proven success in customer retention within SaaS or subscription based businesses Strong analytical mindset with experience using customer data and health metrics is essential Experience leading teams and driving transformation or scale Ability to influence and collaborate with senior stakeholders Excellent communication and leadership skills Experience in the Education sector is highly desirable Why join us? Lead a business critical transformation Work in a high-growth, technology driven environment Collaborate with talented teams across the organisation Make a real impact on customer success and business performance Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.