Job Overview
Here at Retirement Villages we are growing the team and on the lookout for a General Manager for our Retirement Village in Honiton - Gittisham Hill Park. You will be leading a team in a development where we work together to create an environment where older people can age well, build friendships and feel part of a community.
This is a full‑time role working 37.5 hours per week, Monday‑Friday, although due to the nature of the business candidates will need some flexibility.
You will actively manage and deepen relationships with our Residents and customers from the wider community, providing an excellent customer experience throughout the Village. It drives excellence in hospitality standards, maximises revenue and controls cost effectively, and creates a continuous improvement culture to meet current and future Resident and customer needs.
Responsibilities
Running a Business
* Develop and implement the Asset Business Plan and operational delivery plan for a strategically significant retirement Village operation.
* Identify and communicate clearly the actions needed to implement RVG strategy and business plan for the Village; provide colleagues with a clear view of how operational plans support RVG’s mission, vision and values.
* Set operational priorities and targets; analyse performance and motivate people to deliver operational excellence.
Running and Maintaining Your Village
* Lead the development and implementation of Village facilities management plans, protecting RVG’s position as best in class facilities provider.
* Understand, uphold and contribute to creating a safety‑first culture within RVG. Ensure a safe, compliant and healthy environment for Residents, colleagues and the wider community.
* Lead mobilisation activity for newbuild or large‑scale Village development plans and Landlord Improvement Plans. Project manage significant investment projects to improve facilities.
Driving Hospitality Excellence
* Provide an excellent customer experience throughout operational delivery, leading by example to manage and deepen Resident and customer relationships.
* Drive effective use of hospitality systems and processes to maximise, track and manage income.
Ensuring Care and Well‑Being to our Residents
* Ensure the Well‑Being Team provides a comprehensive programme of events that engage and excite our Residents, optimising revenue through external sales and memberships.
* Ensure our third‑party care providers operate to standard, equipping our Residents to live independently and confidently for longer.
* Always ensure adequate, effective and qualified emergency response.
Leading People
* Implement and drive standard work and continuous improvement; build confidence and capability of teams to make sound operational decisions and manage their own work standards.
* Set individual and team performance targets aligned to overall RVG business goals and hold the team accountable for achieving these.
* Evaluate the capabilities of team members and use RVG’s formal development framework to identify and prioritise individual development needs.
Attributes, Experience and Qualifications
* 3‑6 years of general management experience defining, planning, managing and organising resources in line with business strategy for short and medium time scales.
* Significant general operational experience, providing expert competence.
* Plan and prioritise work to meet commitments aligned to RVG goal.
* Build strong Resident and customer relationships and deliver customer‑centric solutions.
* See ahead to future possibilities and translate them into breakthrough strategies.
* Make good and timely decisions that keep RVG moving forward.
* Interpret and apply key financial indicators to make better business decisions.
* Apply knowledge of business and the marketplace to advance RVG’s goals.
Benefits
* Pension Scheme
* Enhanced Annual Leave
* Enhanced Maternity/Paternity/Adoption
* Life Assurance
* Annual Birthday Leave
* Employee Assistance Programme
* Reward Schemes
* Discounts on a number of retailers
* Learning and Development Opportunities
* Volunteering and Well‑Being days
Values
Age Well – We create a world where everyone has the opportunity to age well.
Community – We believe in the power of community.
Keep Improving – We get things done and find ways to keep improving.
Invest Wisely – We invest wisely and treat every penny as if it were our own.
Planet Positive – We recognise the climate emergency and work hard to have a positive impact on the planet.
One Team – We support one another. We try, succeed and learn together.
Join Us
In return, we offer a competitive salary and a range of excellent benefits. Up for the challenge? We would love to hear from you!
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