Temporary IT Support Engineer - Immediate start until end of June.
Stonehouse - Education Sector
37.5 hours per week - 1 hour lunch
Main Responsibilities and Key Accountabilities:
1st/2nd Line IT Support
1. Assist with the maintenance and administration of the schools IT networks and cloud-based services.
2. Provide technical support to all users across the College, both academic and administrative.
3. Distribute ICT consumables as necessary and manage IT assets effectively.
4. Utilize the service management system for:
5. Problem investigation and diagnosis.
6. Implementation of solutions and documentation of actions and findings.
7. Communication with users throughout support processes.
8. Escalation of problems to senior IT staff or external agencies where required.
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