Located in a prominent position on Shoreditch High Street, One Hundred signifies the evolution of Shoreditch and is home to 258 bedrooms and suites, restaurants and bars and five meeting and event spaces. The restaurants and bars include Seed Library, a cocktail bar by renowned bartender Mr Lyan and Kaso a rooftop bar and terrace with panoramic views across East London. The lobby bar and coffee shop and Sticks & Sushi complete the hotels food and drinks offering. Bedrooms and suites at the hotel place emphasis on comfort and are designed as your retreat from the vibrancy and energy of the area, providing headspace and calm the heart of Shoreditch allowing you to disconnect from the outside world. An independent spirit at the social heartof an evolving Shoreditch.
The Role
As a Front Desk Agent, you will be the first and last point of contact for our guests. You will manage arrivals and departures, handle reservations and guest requests, and act as a brand ambassador for the hotelensuring every interaction reflects our values, energy, and attention to detail.
Key Responsibilities
Deliver a welcoming, confident, and professional check-in and check-out experience
Anticipate guest needs and proactively resolve queries or concerns
Handle reservations, billing, and payments accurately and efficiently
Share local knowledge and hotel recommendations in a natural, engaging way
Liaise with Housekeeping, Concierge, and other departments to ensure seamless guest journeys
Maintain immaculate front desk standards at all times
Uphold brand standards, service culture, and operational procedures
Salary: £12,840 - £26,225 p/a + service charge, plus benefits
This is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:
Guest experience including dinner and drinks
6 complimentary nights a year at any Lore Group hotel
Lore Group Employee & Immediate Family Rates
Lore Group Friend and Family Rates
50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
50% discount in Lore Group restaurants and bars
Contribution towards Health Cash Plan
Life Assurance
2 days paid volunteering leave per year
Length of service incentives (additional holiday)
Bespoke training programmes
Free meals on duty
Incentives such as Ride-to-Work and season ticket loan
Quarterly employee award ceremony and company staff parties
Employee assistance programme
Location: London
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