Job Description We are seeking a technically skilled and customer-focused Technical Support & Product Advisor to support our customers post-purchase with expert product guidance and troubleshooting. Your primary goal will be to resolve technical issues, reduce product returns, and enhance customer satisfaction through hands-on product knowledge and clear, effective communication. You will work with a wide range of consumer electronics, PC components, and peripherals helping customers get their products working correctly — and ensuring returns only happen when absolutely necessary. Key Responsibilities: Act as the first point of contact for technical support queries after purchase (via phone, email, live chat, or ticketing system). Diagnose and troubleshoot issues related to a wide range of devices, including: PC components (GPUs, motherboards, CPUs, RAM, PSUs) Consumer electronics (monitors, networking equipment, printers, smart home devices) Peripherals (keyboards, mice, webcams, headsets) Guide customers through installations, setup, and configuration. Help customers identify compatibility issues and recommend workable solutions. Educate customers on product features, firmware updates, drivers, and best practices. Identify and resolve user errors to avoid unnecessary returns or RMAs. Log support cases, resolutions, and follow-up actions in the CRM or ticketing system. Work closely with the returns and logistics teams to prevent avoidable returns and support the RMA process when needed Flag recurring issues or faulty products to the product and purchasing teams. Contribute to internal and customer-facing documentation such as troubleshooting guides and setup tutorials.