Description
Title
Group Air Consultant – Consenting T4M
Division
Global Business Travel
Department
Meetings and Events
Band
A2
Job Summary
A Group Air Consultant must be experienced in booking Individual Air/Rail + Group Air/Rail travel, responsible for group movements ranging from 10 to 2000+ people.
This will involve research and negotiation with airlines & rail suppliers for group allocation of seats, agreeing to supplier contracts as well as managing the seats and keeping to the supplier’s deadlines, additionally, All groups will require experience of published IATA & consolidator individual fares bookable via the GDS (preferably Sabre).
All enquires will be managed through a defined process from meeting qualification call and initial proposal to post project financial reconciliation, respecting customer and American Express Meeting & Events standards, procedures and policies.
Client industry
This job description relates to Consenting GBT Clients.
Account type
The Group Air Consultant may work on a range of client account types and teams including Consenting & Non Consenting Travel For Meetings (T4M) clients within UK Meetings & Events, CES and DOE events.
Key Strategic Focus
This role is focused on our “Retention Strategy.” All activity contributes to the the key responsibilities of overall client retention in terms of establishing a professional long term relationship, service excellence and account growth
Additional Strategic input
This role actively contributes to “Efficiency” and “Business Development Strategy” ensuring all processes followed are robust, that our activity and time management is efficient and that we all give attention to developing and growing our business.
Responsibilities
1. Management of multiple client’s events, from 10 people up to 1000’s including all aspects of T4M & Group Travel
2. Deliver outstanding service based on the clients Event Brief including research, budgets, policies, negotiation, and management of Suppliers
3. Planning, coordination, and execution of group Air travel
4. Communicate confidently amongst peers to share best practice
5. Achieve targeted financial results whilst delivering high quality service and demonstrate significant savings on client spend. Financial management throughout the life cycle of the booking.
6. Undertake continuous self-development and training.
7. Able to work on own initiative and within a team.
8. Negotiation (Financial, Contractual etc) with suppliers
9. Communication with booking owners
10. Accurate and timely data management
11. Logistical coordination of the event
12. Maximising of revenue per event and understanding of overall contribution to revenue and P&L
13. Budget reconciliation per event
14. Sound Company product knowledge and ability to cross sell products where possible
15. Financial and Data Reporting per event, per client
16. Additional duties as requested
Qualifications, Skills & Knowledge
17. Knowledge of the airline industry
18. Previous group or business travel experience preferred
19. Group and or published airline ticketing experience an advantage
20. GDS: Group and individual reservations: Sabre Preferable
21. MS Office user
22. Negotiation and contracting skills
23. Fluent Business English
24. Customer care excellence
25. Minimum of 1-3 years’ experience in Group or Individual Flight booking
26. Flexibility and Ability to adapt
27. Able to work well in a Team
28. Used to working under pressure
29. High level of attention to detail
Job specific tasks
The Group Air role contains all or some of the following tasks:
30. Understand and meet Client Service Level Agreements (SLA if applicable)
31. Qualifying call or email with enquiry owner to determine travel requirements
32. Identify appropriate transportation options according to client needs
33. Creation of Client Event Proposal
34. Follow R-Max preferred suppliers’ program
35. Communication with suppliers
36. Confirm and manage supplier deadlines
37. Reminders to customer on supplier deadlines
38. Negotiate Group fares and conditions
39. Secure enquiry owner approval on budget and terms & conditions of suppliers
40. Collect required data according to customer policies (POs…)
41. Secure contracts from suppliers to be signed if applicable
42. Sign contracts with suppliers
43. Utilising registration web site tools, capturing delegates’ information and sending flight offers/confirmations directly, managing delegate changes and updates is also an advantage.
POST EVENT
44. Refund unused flights where possible
Location
United Kingdom
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
45. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
46. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
47. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
48. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
49. And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
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What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!