Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will remain a safe place to work and shop.
Responsibilities
* Serve customers with passion and pride, providing natural, excellent service.
* Encourage customer feedback through the ‘have your say’ survey.
* Work across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Apply training to ensure safety in all tasks.
* Participate in seasonal, community, and charity events to foster an inclusive atmosphere.
* Be knowledgeable about store performance and understand your role in delivering profit.
* Live our values, make everyone feel welcome, and follow policies.
* Accurately clock in and out at the start and end of shifts.
* Follow security procedures and wear safety equipment to ensure safety.
* Follow the ‘think 25’ policy when serving age-restricted products.
* Respond promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
* Maintain a clean, tidy, and organized store environment.
* At times, may be responsible for running shifts in the absence of managers.
* Follow all training to keep yourself, colleagues, and customers safe and compliant.
* If applicable, undertake background checks for Post Office operations, passing criminal and financial checks to proceed.
Additional Information
We support flexible working arrangements. Discuss your needs with us during the application process.
Core Purpose: Serving our customers, communities, and planet better every day.
Values:
* Customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About Us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, vending, and more.
Part of Tesco since 2003, we operate from multiple distribution centers and serve communities throughout England and Wales.
Note
Applicants must be above school leaver age. Please check the specific age requirement for your country.
Benefits
* 10% discount in One Stop and Tesco stores
* Additional discounts on clothing, mobile, insurance, and health services
* Colleague deals, savings schemes, and support services
* Enhanced leave, retirement, life assurance, and medical benefits
* Flexible working options
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