IT Assistant – £ 25k – £ 40k dependant on experience – Flintshire The Role Are you naturally curious about how things work in IT? Do you enjoy solving technical problems and supporting others with tech challenges? If so, we'd like to hear from you. We're looking for an IT Assistant to join our internal IT team. You'll play a key role in supporting and maintaining the organisation's IT systems, working closely with the IT Manager. From hardware installations and troubleshooting to supporting software updates and user training, your contribution will help keep everything running smoothly. If this sounds like the right opportunity for you, apply now. Key Responsibilities: You'll be involved in a wide range of tasks, including: Providing technical support to users, resolving hardware and software issues Installing and configuring systems, networks, and peripherals Supporting the setup and maintenance of servers, routers, and switches Monitoring system security and maintaining antivirus/firewall protection Assisting with data backups and disaster recovery procedures Managing user accounts and permissions across applications Supporting software updates, patches, and user training Documenting procedures and maintaining IT records Helping deliver IT projects and upgrades Supporting CAD systems and ERP applications Handling network cabling installations and telephone system programming Providing IT support for Microsoft Office, Visio, Project, and related systems Company: MM Packaging is a market leading manufacturer of innovative fibre-based packaging solutions. We are committed to delivering high-quality, sustainable, and cost-effective packaging products to our clients. Our team is dedicated to excellence and continuous improvement. The Person We're looking for someone who brings: A strong working knowledge of Microsoft Office and 365 Solid understanding of IT concepts – software, hardware, networks, cloud Good analytical and problem-solving skills Strong organisational ability and attention to detail A willingness to learn and grow within the IT field Good communication skills and a team-focused attitude Educated to A level standard with an IT-related qualification