Job Summary
The Ministry of Justice requires a Bailiff to manage disputes on behalf of the courts. The role involves visiting people in private homes and businesses, explaining the bailiff’s duties, and helping parties resolve their matters.
Responsibilities
* Visit customers in their homes and businesses to explain your role and available options.
* Assess circumstances quickly, adapt procedures, and remain a confident, respectful leader in emotionally charged situations.
* Plan and manage your daily workload to ensure timely visits and compliance with court directives.
* Use court case‑management systems to record outcomes and maintain accurate information.
* Receive comprehensive bailiff training and continued mentoring to support professional development.
Qualifications & Experience
* Excellent written and verbal communication skills.
* Experience in customer‑service or a related field, with a proven ability to handle difficult conversations.
* Proficiency with IT tools, including court case‑management software.
* Full UK driving licence and appropriate business insurance, with the option to join the MOJ lease car scheme after probation.
* Commitment to working full time (37 hours per week) with flexible scheduling to meet operational needs.
Working Conditions
* Standard full‑time hours of 37 hours per week.
* Based at Stratford Housing Centre, E15 4SB (the advert may reference Stratford Magistrates' Court).
* May be required to travel to other courts within the London Region on an ad‑hoc basis.
* We offer a hybrid working model, but the role requires a minimum of 60% office presence.
Benefits
* Annual leave of 25 days (increases to 30 days after five years of service).
* Access to a pension scheme, paid parental leave, and additional paid leave options for part‑time and job‑share arrangements.
* Full PPE and safety training.
* Fuel allowances and eligibility for the MOJ lease car scheme.
* Supportive team environment with mentoring and ongoing training opportunities.
Equal Opportunity
The Civil Service is an equal opportunity employer and commits to full equality, diversity, and inclusion in the workplace.
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