Job summary
This role provides comprehensive operational and administrative support to a Primary Care Network (PCN), playing a key part in delivering contractual obligations, driving service improvement initiatives, and supporting day-to-day functioning across the network. Working closely with the Clinical Director and PCN Manager, the post holder will coordinate meetings, manage communications, assist with workforce and HR processes, oversee financial reporting, and contribute to performance monitoring. The role also involves supporting and sometimes leading projects aligned with national and local healthcare priorities, as well as managing relationships with internal and external stakeholders.
Main duties of the job
A significant aspect of the position includes people and project management, where the post holder will line-manage staff, help with recruitment, and ensure the delivery and evaluation of new services. They will also contribute to communications through social media and basic IT support. Ideal candidates will be highly organized, confident in a fast-paced healthcare setting, and capable of working collaboratively across multiple practices. Experience in health or social care is desirable, and the role requires both independence and a strong team ethic to support service transformation and continuous improvement.
About us
Jurassic Coast Primary Care Network (PCN) is a group of GP practices based in rural West Dorset, working together to provide high-quality, personalised healthcare to the local community. The PCN includes a mix of healthcare professionals like social prescribers, clinical pharmacists, digital care coordinators, and admin staff. These teams work across several hubs in the area to make sure everyone can access the care they need.
The PCN prides itself on being supportive and inclusive, with a real focus on staff well-being as a key part of delivering great patient care. Its built on values like respect, attention to detail, active listening, openness, empowering patients, and always learning and improving.
People who work there often describe it as fast-paced, lively, and caring. Theres a real sense of teamwork and making a difference to the lives of local patients, with the beautiful surroundings of the Jurassic Coast providing an added bonus.
Details Date posted
14 May 2025
Pay scheme
Other
Salary
£29,500 to £33,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
W0006-25-0012
Job locations
West Allington
Bridport
Dorset
DT6 5BN
The Lyme Practice
Uplyme Road
Lyme Regis
Dorset
DT7 3LS
Barton House Medical Practice
Yarn Barton
Beaminster
Dorset
DT8 3EQ
Job description Job responsibilities
About the Role
This role is pivotal in supporting the Clinical Director, PCN Manager and PCN practices in the effective delivery of the PCN contractual obligations, service transformation projects, and administrative operations.
The post holder will coordinate meetings, support project delivery, manage communication flows, assist in workforce administration, and help monitor service and data outcomes in line with population health priorities.Key Responsibilities
Operational & Administrative Support
* Support the PCN team and practices with day-to-day operations and project coordination
* Develop and maintain effective admin systems for PCN initiatives
* Support the delivery of national (DES) and local service specifications
* Represent the PCN at internal and external meetings when required
* Ensure accurate documentation and communication across the network
Project Management
* Lead and support PCN-wide projects, driving innovation and integration
* Produce project reports, evaluations, and funding bids
* Monitor progress, performance, and outcomes
* Bid writing for external funding
Performance Monitoring & Reporting
* Complete and analyse regular performance reports and audits
* Provide insights and suggestions for improvement
* Help resolve any performance issues with relevant teams
Team & People Management
* Line manage key PCN staff including the Administration Hub team
* Support recruitment, onboarding, and development of new roles
* Identify future staffing and training needs
Financial Support
* Assist the PCN Manager with financial tracking and reporting
* Help ensure invoices and payments are processed accurately and on time
* Monitor project budgets and value for money
HR Support
Support recruitment, onboarding, and induction processes across the PCN
Maintain accurate staff records and assist with workforce planning and rota coordination
Coordinate training, development, and staff wellbeing initiatives
Provide first-line HR support and ensure compliance with employment legislation and policies
Stakeholder Engagement
* Build strong relationships with local practices and partners
* Support meetings, events, and communications with stakeholders
* Promote collaborative working and share best practice
Service Development
* Help develop new policies and procedures
* Monitor the effectiveness of new services
* Contribute to quality improvement initiatives
IT and Social media management
Managing and updating social media accounts (Facebook, Instagram)
Creating and scheduling posts with text, images, and videos using tools like Canva.
Helping with basic IT support and working with external tech providers when needed.
What Were Looking For
* Strong organisational and communication skills
* Comfortable managing multiple projects and priorities in a changing environment
* Confident leading teams and working across different organisations
* Keen to learn and grow in a developmental role
* Experience in health, social care or a related setting is desirable
Health and Safety/Risk Management
The post-holder must comply at all times with the Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).
Equality and Diversity
The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
Respect for Patient Confidentiality
The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.
Special Working Conditions
The post-holder is required to travel independently between PCN sites, and to attend meetings etc. hosted by other agencies.
Job Description Agreement
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the PCN and member practices.
All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the PCN.
Job description Job responsibilities
About the Role
This role is pivotal in supporting the Clinical Director, PCN Manager and PCN practices in the effective delivery of the PCN contractual obligations, service transformation projects, and administrative operations.
The post holder will coordinate meetings, support project delivery, manage communication flows, assist in workforce administration, and help monitor service and data outcomes in line with population health priorities.Key Responsibilities
Operational & Administrative Support
* Support the PCN team and practices with day-to-day operations and project coordination
* Develop and maintain effective admin systems for PCN initiatives
* Support the delivery of national (DES) and local service specifications
* Represent the PCN at internal and external meetings when required
* Ensure accurate documentation and communication across the network
Project Management
* Lead and support PCN-wide projects, driving innovation and integration
* Produce project reports, evaluations, and funding bids
* Monitor progress, performance, and outcomes
* Bid writing for external funding
Performance Monitoring & Reporting
* Complete and analyse regular performance reports and audits
* Provide insights and suggestions for improvement
* Help resolve any performance issues with relevant teams
Team & People Management
* Line manage key PCN staff including the Administration Hub team
* Support recruitment, onboarding, and development of new roles
* Identify future staffing and training needs
Financial Support
* Assist the PCN Manager with financial tracking and reporting
* Help ensure invoices and payments are processed accurately and on time
* Monitor project budgets and value for money
HR Support
Support recruitment, onboarding, and induction processes across the PCN
Maintain accurate staff records and assist with workforce planning and rota coordination
Coordinate training, development, and staff wellbeing initiatives
Provide first-line HR support and ensure compliance with employment legislation and policies
Stakeholder Engagement
* Build strong relationships with local practices and partners
* Support meetings, events, and communications with stakeholders
* Promote collaborative working and share best practice
Service Development
* Help develop new policies and procedures
* Monitor the effectiveness of new services
* Contribute to quality improvement initiatives
IT and Social media management
Managing and updating social media accounts (Facebook, Instagram)
Creating and scheduling posts with text, images, and videos using tools like Canva.
Helping with basic IT support and working with external tech providers when needed.
What Were Looking For
* Strong organisational and communication skills
* Comfortable managing multiple projects and priorities in a changing environment
* Confident leading teams and working across different organisations
* Keen to learn and grow in a developmental role
* Experience in health, social care or a related setting is desirable
Health and Safety/Risk Management
The post-holder must comply at all times with the Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).
Equality and Diversity
The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
Respect for Patient Confidentiality
The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.
Special Working Conditions
The post-holder is required to travel independently between PCN sites, and to attend meetings etc. hosted by other agencies.
Job Description Agreement
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the PCN and member practices.
All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the PCN.
Person Specification Experience Essential
* Experience in a senior administrative or operational role
* Experience managing or supervising a team
* Experience working across multiple teams or organisations
* Experience producing reports, returns, or project documentation
* Experience supporting HR processes such as recruitment, onboarding, and staff records management
* Experience coordinating training or workforce development activities
Desirable
* Experience within a primary care, NHS, or healthcare setting
* Experience in service development or quality improvement
* Experience managing budgets and financial processes
* Experience preparing funding applications or writing successful bid
* Experience supporting or delivering service transformation or change management initiatives
Qualifications Essential
* Educated to degree level or equivalent experience
* Evidence of continued professional development
Desirable
* Relevant qualification in project management or administration (e.g. PRINCE2, ILM, NVQ)
Knowledge and Skills Essential
* Strong organisational and time management skills
* Excellent written and verbal communication
* Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
* Ability to analyse data and performance information
* Understanding of confidentiality, data protection, and information governance
* Demonstrated project management skills, including planning, delivery, and evaluation
* Awareness of the Primary Care Network (PCN) model and NHS structures
* Understanding of HR policies and employment legislation
Desirable
* Familiarity with performance indicators and contract requirements (e.g. DES specifications)
* Experience using digital tools for communication and design (e.g. Canva, social media platforms)
* Understanding of policy development and implementation in healthcare or public sector settings.
* Ability to manage confidential staff information and maintain accurate records
Other Requirements Essential
* Willingness to travel between PCN sites and attend external meetings as required
Personal Attributes Essential
* Able to work independently and manage own workload
* Flexible and adaptable in a fast-paced, changing environment
* Strong interpersonal skills, able to build relationships at all levels
* Committed to improving health outcomes and patient care
* Upholds values of equality, diversity, and inclusion
Person Specification Experience Essential
* Experience in a senior administrative or operational role
* Experience managing or supervising a team
* Experience working across multiple teams or organisations
* Experience producing reports, returns, or project documentation
* Experience supporting HR processes such as recruitment, onboarding, and staff records management
* Experience coordinating training or workforce development activities
Desirable
* Experience within a primary care, NHS, or healthcare setting
* Experience in service development or quality improvement
* Experience managing budgets and financial processes
* Experience preparing funding applications or writing successful bid
* Experience supporting or delivering service transformation or change management initiatives
Qualifications Essential
* Educated to degree level or equivalent experience
* Evidence of continued professional development
Desirable
* Relevant qualification in project management or administration (e.g. PRINCE2, ILM, NVQ)
Knowledge and Skills Essential
* Strong organisational and time management skills
* Excellent written and verbal communication
* Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
* Ability to analyse data and performance information
* Understanding of confidentiality, data protection, and information governance
* Demonstrated project management skills, including planning, delivery, and evaluation
* Awareness of the Primary Care Network (PCN) model and NHS structures
* Understanding of HR policies and employment legislation
Desirable
* Familiarity with performance indicators and contract requirements (e.g. DES specifications)
* Experience using digital tools for communication and design (e.g. Canva, social media platforms)
* Understanding of policy development and implementation in healthcare or public sector settings.
* Ability to manage confidential staff information and maintain accurate records
Other Requirements Essential
* Willingness to travel between PCN sites and attend external meetings as required
Personal Attributes Essential
* Able to work independently and manage own workload
* Flexible and adaptable in a fast-paced, changing environment
* Strong interpersonal skills, able to build relationships at all levels
* Committed to improving health outcomes and patient care
* Upholds values of equality, diversity, and inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Jurassic Coast Primary Care Network
Address
West Allington
Bridport
Dorset
DT6 5BN
Employer's website
https://www.jurassiccoastpcn.nhs.uk/ (Opens in a new tab)
Employer details Employer name
Jurassic Coast Primary Care Network
Address
West Allington
Bridport
Dorset
DT6 5BN
Employer's website
https://www.jurassiccoastpcn.nhs.uk/ (Opens in a new tab)
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