Work Pattern
Week 1
Monday 07:00-15:00
Tuesday 07:00-15:00
Wednesday 07:00-15:00
Thursday 07:00-15:00
Friday 07.00 -15.00
Week 2
Tuesday 07.00 -15.00
Wednesday 07.00 -15.00
Thursday 07.00 -15.00
Friday 07.00 -15.00
Saturday 07.00 -15.00
Join our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.
You'll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
1. At M&S, our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
2. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
3. Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
4. Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
5. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
6. To deliver a great shopping experience for their customers, putting customers before task every time
7. Champion new ways of working within stores through an open mindset and positive attitude
8. Complete tasks and processes that deliver ‘best in town’ standards
9. Serve and sell across all channels brilliantly well
10. Be the voice of our customer to help us continually improve
Key Accountabilities
11. Dress and style mannequins to agreed standard each launch and throughout the season as required
12. Deliver seasonal Window implementation
13. Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
14. Works alongside C&H colleagues to ensure correct implementation of POS each season
15. Serve our customers efficiently and brilliantly well – on the shop floor and at service points
16. Skilled to utilise all digital tools and communication channels to do the job
17. Share customer and colleague feedback to help us do things better
18. Share knowledge and experience with colleagues to support others in building skill and confidence
19. Own their own learning & development and proactively access digital learning solutions
20. Know the daily sales targets, priorities, promotions & selling opportunities
21. Have great product knowledge to sell and recommend our products and services
22. Proactively engage with customers to understand their needs and make recommendations
23. Understand the store priorities and their part to play
24. Complete tasks with pace and in line with SOPs
25. Minimise cost and waste through good process practice
26. Follow safe and legal working practices
Key Capabilities
27. Understands how M&S operates,it’sstrategy, future and the role they play
28. Committed to delivering excellent work fast with great attention to detail
29. Open to and acts on feedback, asking for this regularly
30. Sets performance objectives for self in conjunction with line manager and in line with business plans
31. Takes accountability for planning and managing own work efficiently to ensure objectives are met
32. Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
33. Effective at communicating their intentions to others; ensures communication is clear and simple
34. In control of their own reactions and considers how to share their perspective to create better reaction for team
35. Copes well with change and work challenges and recovers quickly from its impact
36. Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
37. Comprehensive Styling skills which can be applied across instore visual elements and windows
38. Strong knowledge of Visual Merchandising principles
39. Contributing to store sales and cost control
40. Work across the store to get things done right first time within timescales
41. Comprehensive knowledge of customer shopping channels
42. Good level of product knowledge and services across the store
43. Up to date knowledge of the commercial operation and brilliant basics
44. Good level of digital capability and use of digital tools and applications
45. Understand customer needs and spot selling opportunities
46. Adapting to change
Key Relationships and Stakeholders
47. Customers
48. Colleagues
49. Store Leadership
50. BIG