Job Advert Do you have experience supporting people to sustain their tenancies, a passion for helping others, and the ability to work with individuals facing complex challenges? We’re looking for a Tenancy Sustain Officer to join our team and play a key role in helping customers maintain successful tenancies and access the support they need to thrive. This role covers Liverpool and the wider North West region. What you’ll be doing: * Manage a caseload of customers requiring tenancy sustainment support, ensuring services are tailored to individual needs and circumstances. * Undertake assessments of need for customers presenting with complex issues, identifying risks and implementing appropriate interventions. * Provide practical advice, guidance and support to help customers sustain their tenancies and prevent homelessness. * Support customers to access services relating to welfare benefits, financial wellbeing, mental health, substance misuse, domestic abuse and other support needs. * Identify and respond to safeguarding concerns involving children and vulnerable adults, following relevant procedures and referral pathways. * Work collaboratively with customers and their families to improve wellbeing, independence and long-term tenancy outcomes. * Lead and participate in multi-agency meetings, building strong relationships with partner organisations and support agencies. * Develop action plans to address issues such as hoarding, property neglect and tenancy-related risks. * Support customers setting up new tenancies and accessing the resources needed to establish their home successfully. * Identify opportunities for grants, funding and additional support to address food, fuel and furniture poverty. * Maintain accurate case records, interventions, referrals and outcomes using case management systems. * Keep up to date with welfare reform, housing legislation and best practice to ensure customers receive accurate advice and support. * Work flexibly and proactively to meet changing service demands and customer needs. What we’re looking for: * Level 3 CIH qualification or willingness to work towards. * GCSE English and Maths (or equivalent). * Experience working within housing, social care, support services or a related environment. * Experience completing assessments, developing support plans and delivering customer-focused interventions. * Knowledge of safeguarding policies and procedures relating to children and vulnerable adults. * Experience managing complex cases and making decisions in challenging situations. * Understanding of welfare benefits, financial inclusion and tenancy sustainment principles. * Ability to manage a varied caseload and work independently under pressure. * Strong communication and interpersonal skills, with the ability to build effective relationships with customers and partner agencies. * Ability to work flexibly, adapt to change and demonstrate resilience when managing challenging situations. * Good IT skills and experience using a range of software packages. * Commitment to equality, diversity, safeguarding and excellent customer service. * Full UK driving licence is desirable. Interview Process: Candidates will be invited to attend an interview, which will include a competency-based discussion exploring relevant experience, knowledge, and skills required for the role. Interviews will take place at our St Helen's Central Office, week commencing 29th June 2026. Additional Information: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: * Right to work verification * Qualification certificate check (where applicable) * Two completed references * Occupational Health questionnaire – Fit for Work * Enhanced DBS check * Completion of all new starter documentation including signed terms and conditions Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.