Shop Manager
Location: Ballymena, Co Antrim
Salary: £23,391 per annum, pro rata
Hours: 28 per week
Contract: Permanent
Are you ready to lead the team representing the British Red Cross in your community? We’re looking for an enthusiastic Shop Manager to lead our friendly charity shop. If you’re a retail expert with a knack for motivating a team, this role offers a chance to shine and spread kindness.
Day in the Life
* Lead a team that provides a brilliant shopping experience for customers.
* Work on the shop floor and coordinate behind‑the‑scenes activity.
* Design the perfect layout and environment to connect customers to our cause.
* Achieve financial targets and induct, train, and manage new staff and volunteers.
* Represent the British Red Cross to a high standard and embody our core values.
Requirements
* Retail experience at a supervisory level.
* Outstanding customer service skills with comfort in organisational and cash handling duties.
* Proven management skills to develop and inspire a team.
* Entrepreneurial mindset with initiative to meet targets and achieve results.
* Computer‑savvy with proven IT skills.
* Passion for the British Red Cross cause and ability to promote the shop as the charity retailer of choice in your community.
Benefits
* Flexible working: remote, hybrid, flexitime, compressed hours, and job sharing.
* Holidays: 36 days annual leave (including bank holidays) plus option to buy 5 extra days.
* Pension scheme: up to 6% contributory pension.
* Learning & Development: range of career and learning opportunities.
* Discounts: Blue Light Discount Card, Tickets For Good, and employee benefits platform.
* Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
* Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you will have the option to apply under this scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Closing date for applications: 23:59 on Tuesday 4th November 2025.
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