Murray Recruitment are recruiting a Customer Service Advisor (German Speaking) for our client based in Lanarkshire. Role Overview: This is an exciting opportunity to join a dynamic customer service team where you will play a key role in providing exceptional service to customers across various communication channels. The successful candidate will thrive in a fast-paced environment, ensuring every customer receives a 5-star experience while supporting the wider sales and technical teams. Key Responsibilities: * Handle customer enquiries via inbound calls, emails, live chat, and web, ensuring each interaction is managed from start to finish with exceptional care. * Communicate clearly with customers regarding orders, delivery updates, returns, and product issues. * Process orders and quotations promptly via multiple channels, ensuring responses within the same working day. * Manage product and technical enquiries, using effective questioning to understand needs and provide accurate recommendations. * Follow up on payments and reminders, particularly for Continental Europe accounts. * Liaise with internal teams, including technical departments and external sales, to meet customer needs. * Identify opportunities to grow sales through cross-selling and upselling. * Maintain accurate and up-to-date customer account records. * Support future live chat and web-based service developments for Europe. * Perform additional duties as required to uphold a high standard of service. Skills & Experience: * Fluent in both German and English to business level, written and verbal. * Strong commercial awareness and a passion for building customer rapport. * Proven ability to deliver exceptional customer service. * Excellent communication, organisation, and teamwork skills. * Ability to multitask, prioritise, and maintain accuracy under pressure. * Fast learner with strong IT literacy and written communication skills. * Friendly, cooperative, and empathetic with a proactive, can-do attitude. Offering: * Competitive salary of £DOE per annum. * Participation in the Company’s Ex Gratia Profit Share Scheme after 12 months’ service. * Healthcare Plan available after completion of 3-month probation. * 25 days annual leave plus statutory holidays. * Full-time hours: 7:30 am – 3:45 pm or 8:00 am – 4:15 pm, Monday to Friday. * Hybrid working available after initial training (optional: 2 days remote)