Customer Service Specialist
Job Type: Part Time, Fixed Term with the potential to become permanent for the right candidate.
Hours per week: 25-30 hours
Salary: £12.70 per hour
Working Patterns: We support our business 24/7, offering various shifts on a fixed rotation.
Benefits:
* 25 days plus bank holidays
* Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
* Employee Assistance Program
* Cycle to Work Scheme
* Life & Dental Insurance, Critical Illness Cover
About the Role:
Join Travelex as a Customer Service Specialist and be at the heart of our bustling call centre, supporting customers with their Foreign Exchange needs and ensuring their travel experience begins positively. We value adaptable team members who are committed to delivering exceptional service and fulfilling our customers' travel money requirements.
Responsibilities include:
1. Building relationships with customers via inbound calls to understand and tailor their currency requirements.
2. Supporting customers and branches with queries related to Travel Money orders.
3. Acting as a travel money ambassador, advising on Travelex products and services.
4. Adhering to GDPR and financial regulations while meeting business and customer service metrics.
5. Achieving key performance goals related to compliance, customer satisfaction, and call handling.
Minimum Requirements:
* Proficiency with numbers and Microsoft Office (Outlook, Excel, Word).
* Excellent communication skills, with a natural ability to build relationships and listen effectively.
* A drive to succeed and a passion for making a positive impact on customers.
Interview Process:
1. Application review and initial screening call.
2. Face-to-face interview at our Peterborough Head Office with the Call Centre Manager.
3. Offer of employment or feedback if unsuccessful.
About Travelex:
Founded in 1976, Travelex is a leading provider of foreign exchange services, with a trusted brand and extensive network. Our mission is to simplify access to international money for our customers.
Take the first step towards your new career by clicking 'apply'. We are committed to diversity and equal opportunity in the workplace.
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