Full-Time Position (40 hours per week) – Work
schedule varies, with shifts typically scheduled between 8:30 am and 6:00
pm.
Your country home away from home, nestled within 12 acres of
picturesque Hertfordshire countryside. Sopwell House is a luxurious,
family-owned Georgian country house hotel offering timeless elegance and modern
comfort. We’re proud to be a place where exceptional service is delivered with
warmth, pride and purpose. We’re looking for a enthusiastic Reservations Agent to
become part of our Reservations team, delivering exceptional guest experiences
every day.
Your Role in Our Family:
* Answering
internal and external calls in a friendly, professional and efficient
manner.
* Processing
and confirming guest reservations for all hotel services, including
bedrooms, dining outlets, and spa appointments.
* Ensuring
all guest bookings receive prompt same-day confirmation or cancellation
correspondence.
* Handling
guest inquiries via phone, letter, or email with accuracy, care, and
attention to detail.
* Assisting
guests with special requests to ensure a seamless and personalised booking
experience.
* Maintaining
up-to-date knowledge of all hotel services, promotions, and events to
confidently upsell and maximise revenue opportunities.
* Collaborating
with other departments to ensure smooth operations and exceptional guest
satisfaction throughout the hotel.
* And
so much more — every day brings a new opportunity to make a guest’s stay
truly memorable!
What would make you the perfect fit?
* Excellent
communication skills, with proficiency in both written and spoken English.
* Previous
experience in a hotel environment, preferably within a reservations or
front office role.
* Working
knowledge of Opera or similar reservation systems is highly advantageous.
* Strong
ability to work effectively under pressure, managing multiple tasks while
maintaining exceptional attention to detail.
* Flexible
and adaptable approach to working hours, including shifts, weekends, and
bank holidays.
* Positive,
proactive attitude with a genuine passion for delivering outstanding guest
service and exceeding expectations.
The Best Bit:
* Wide
range of training and development opportunities
* Free
staff meals and parking
* Discounted
food and beverage, accommodation and spa
* 28
days holiday and 1 extra holiday day on your birthday
* 30%
discount on Spa treatments and Spa days
* 10%
discount on Spa products
* Introduce
a friend at work bonus
* Preferred
Hotel Group discounted global hotel rates
At Sopwell House, we live by our Vision, Purpose and Values.
If this sounds like your dream job, we would love to hear from you!
All applicants must have the right to live and work in
the UK. Please be advised that if you have not received a response within 14
days, please assume that your application has not been successful on this
occasion.