IT Support Technician
đź“Ť Alfreton, Derbyshire, DE55 7JR
đź’Ľ Permanent | Full-Time
đź’° Competitive Salary (Based on Experience)
đź•’ Monday-Friday | Office-Based
My client operates in a specialist and growing market — designing, building, and installing mobility products that help people stay independent, especially when it comes to using their vehicles. Its meaningful work, and our solutions are life-changing for many.
The Opportunity
Were looking for a passionate and proactive IT Support Technician to join our Infrastructure team. Youll play a vital role in supporting day‑to‑day IT operations across the group — keeping systems running, users supported, and contributing to the success of ongoing tech improvements.
This is a great opportunity to develop your IT skills in a company where technology is evolving — and your growth is actively supported.
Key Responsibilities
* Provide first and second‑line IT support using Jira Service Management
* Troubleshoot hardware, software, network, and server issues
* Configure and install laptops, desktops, mobile phones, and tablets
* Support user onboarding/offboarding (account setup, permissions, password resets)
* Administer 3CX telephony systems (extensions, call logs, provisioning)
* Create and maintain documentation using Confluence
* Deliver basic IT training to end users
* Liaise with 3rd‑party vendors and external support
* Manage IT equipment stock and replacements
* Contribute to IT projects and system upgrades
What Youll Need
* Experience in an IT support or helpdesk environment
* Proficiency with:
o Windows 7/10/11, Windows Server #removed#)
o Microsoft 365, Azure, Intune, SharePoint, Entra ID
o Active Directory, DNS, DHCP, file & print services
o Networking fundamentals (firewalls, switches, routers, cabling)
* Excellent communication and customer service skills
* A methodical, problem‑solving approach
* Full UK driving licence and access to your own vehicle (essential)
Desirable (but not essential)
* Experience with Jira, Confluence or similar ITSM tools
* Knowledge of scripting or automation
* Relevant certifications (e.g., CompTIA, Microsoft, Cisco)
Whats In It For You
* Competitive salary (based on experience)
* 31 days holiday (including statutory) + extra days for long service
* Pension scheme
* Life insurance
* Profit‑related pay
* Employee Assistance Programme
* Incentive schemeTime within work hours to develop and upskill your IT knowledge
Location
This is an on‑site role based at our head office in Alfreton, Derbyshire easily accessible from Mansfield, Derby, Nottingham, Chesterfield, and surrounding areas.
Apply Now
If youre excited by the opportunity to make a real impact while growing your IT career, wed love to hear from you.
📩 Click “Apply Now” and submit your CV today
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