* Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
* Undertake a variety of administrative duties to assist in the smooth running of the practice
* Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Main duties of the job
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current practice workload and staffing levels:
* Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
* Maintaining and monitoring the practice appointments system
* Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
* Taking messages and passing on information
* Processing clerical tasks and ensuring these are completed safely
* Filing and retrieving paperwork
* Processing repeat prescriptions in accordance with practice guidelines
* Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
* Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
* Re-stock paper in consulting rooms as required
* Providing clerical assistance including, filing, photocopying and scanning
* Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
* Other administration tasks as directed by Office Manager.
About us
We are family practice with a list of 4100 patients based on Chorley Old Road in Bolton. We are small and friendly team and aim to provide high quality health care and are passionate about we do.
Job responsibilities
JOB TITLE: MEDICAL RECEPTIONIST / ADMINISTRATOR
REPORTS TO: PRACTICE MANAGER
HOURS: 18 hours per hours per week days to be agreed.
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Duties and Responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current practice workload and staffing levels:
* Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
* Maintaining and monitoring the practice appointments system
* Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
* Taking messages and passing on information
* Processing clerical tasks and ensuring these are completed safely
* Filing and retrieving paperwork
* Processing repeat prescriptions in accordance with practice guidelines
* Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
* Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
* Re-stock paper in consulting rooms as required
* Providing clerical assistance including, filing, photocopying and scanning
* Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
* Other administration tasks as directed by The Reception Manager.
You will be required to provide cover for sickness and annual leave leave as necessary.
Pay Negotiable, depending on experience.
You will be enrolled onto the NHS Pension Scheme.
The post will be subject to a 6 month probation period
Person Specification
Qualifications
* Studied to a minimum standard of GCSE or equivalent.
Experience
* Experience of telephone handling and reception duties
* Experience of working in a customer focused environment
* Excellent IT skills including use of email.
* Experience of working in General Practice
* Experience of working in an environment with high volume of calls.
Knowledge and Skills
* To provide excellent customer care
* Have good personal and communications skills
* Be flexible
* IT Skills and understanding of Microsoft office.
Knowledge and Skills
* Ability to provice excellent customer service
* Good communication and interpersonal skills.
* Good IT skills with an understanding of Microsoft word
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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