Job Title: Meetings & Events Supervisor
Department: Meetings & Events
Location: Crowne Plaza Hotel
Reports to: Meetings & Events Manager / Assistant Meetings & Events Manager
About the Role
We are looking for a passionate and motivated Meetings & Events Supervisor to join our busy Meetings & Events team at Crowne Plaza. This is a hands-on, operational role where you will lead from the front, ensuring the smooth running of events while delivering outstanding service and maintaining our brand standards.
From large residential conferences and banquets to weddings, charity events, sustainable meetings, and local business gatherings, no two days are the same. This is an exciting opportunity for someone who thrives in a fast-paced environment and takes pride in delivering memorable guest experiences.
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
At Crowne Plaza, we take pride in our modern, forward-thinking Meetings & Events facilities and our commitment to exceptional guest experiences. You’ll be joining a supportive team that values development, feedback, and teamwork, with opportunities to grow within a fast-paced and rewarding department.
* Industry leading training and leadership development opportunities
* Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
* Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
* 24/7 access to our employee assistance programme - Virtual GP and Mintago
* Uncapped incentives to reward you for your contributions
* Staff meals on duty
* Free staff parking
* Mintago salary sacrife and retail discounts
Key Responsibilities
Event Operations & Service Delivery
* Supervise the day-to-day running of meetings, conferences, and banqueting events, ensuring service is delivered in line with function sheets and event briefs.
* Ensure all function rooms are set up to the highest standards of cleanliness, presentation, and brand compliance.
* Act as the main point of contact on event days, responding proactively to guest needs and resolving any issues professionally.
* Support event set-up, service, and breakdown to ensure a seamless guest experience.
Team Leadership & Support
* Lead, motivate, and support the Meetings & Events team during service, ensuring clear direction and teamwork at all times.
* Train, coach, and support new team members to ensure they understand service standards, procedures, and brand expectations.
* Lead by example to promote a positive, professional, and customer-focused working environment.
Support management with team briefings and daily communication.Standards, Cleanliness & Compliance
* Maintain high standards of cleanliness and hygiene across all function rooms, service areas, and back-of-house spaces.
* Carry out regular checks to ensure compliance with food safety, health & safety, and brand standards.
* Report any maintenance, cleanliness, or safety concerns promptly and follow up to resolution.
Guest Experience & Customer Service
* Deliver consistently high levels of customer service, ensuring guests feel welcomed, valued, and supported throughout their event.
* Proactively gather guest feedback during and after events and share insights with management.
* Handle guest queries and complaints confidently, ensuring positive outcomes whenever possible.
What We’re Looking For
* Previous experience in a supervisory role within meetings & events, banqueting, or hospitality.
* Strong leadership skills with the ability to lead and inspire a team during busy service periods.
* A keen eye for detail and pride in maintaining high standards of presentation and cleanliness.
* Excellent communication and organisational skills.
* A flexible approach to working hours, including evenings and weekends.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.