Overview
Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Floorwalker / Deployment Support Engineer for an initial 6 month contract on a rate of £200/day (Inside IR35). This role will be based in Glasgow.
Responsibilities:
* Provide visible, onsite support to end users immediately following device deployment activity.
* Assist users with first log on issues, profile initialisation, and basic device familiarisation.
* Support users in reconnecting to the corporate network and verifying access to core services and applications.
* Provide calm, professional reassurance to users during periods of change, helping to reduce resistance and anxiety associated with device refresh.
* Support orderly user flows during deployment days to minimise disruption to services and operations.
* Act as the first on site point of contact for post deployment technical issues not captured during initial handover.
* Triage user issues effectively, determining whether they can be resolved through guidance or require escalation.
* Log and escalate issues via agreed support routes, including the Service Desk and Supplier support mechanisms, in line with processes.
* Ensure that issues are described clearly and factually to enable efficient resolution by downstream support teams.
* Identify recurring or systemic issues emerging across multiple users or sites.
* Differentiate isolated, user specific issues from wider deployment or configuration problems.
* Provide structured feedback to logistics leads and programme management to support corrective action.
* Contribute to avoiding repeat failures by feeding lessons learned into future deployment planning.
* Work closely with site contacts, service managers and deployment teams to ensure local coordination during deployment activity.
* Maintain awareness of site-specific constraints and adjust support focus accordingly.
* Represent the organisation professionally at all times, reinforcing confidence in the deployment process.
* Maintain accurate notes and handovers where issues remain unresolved at the end of onsite support periods.
* Proven experience providing end‑user IT support in a live operational environment.
* Strong customer‑focused approach with the ability to explain technical concepts clearly to non‑technical users.
* Ability to remain calm and effective under pressure during high‑volume deployment activity.
* Strong observation and analytical skills to identify patterns and trends from multiple small issues.
* Ability to follow defined processes and escalation routes with discipline.
* Willingness to work on‑site across a range of locations.
* Experience supporting large‑scale device rollouts or technology change programmes.
* Knowledge of corporate desktop and laptop environments.
* Familiarity with structured IT support or service management processes.
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