Resident Liaison Officer
£20 per hour PAYE or £25.38 per hour umbrella
Location: Merton, South London - hybrid, 3 days onsite
Job Type: 36 hours per week, temp role ending 30th November 2025We are seeking a Resident Liaison Officer to join a Housing team in Morden, South London. This dynamic role involves delivering improved responsive services to customers, managing various projects, and supporting potentially vulnerable customers.
Day-to-day of the role:
Participate in and sometimes lead local service resident engagement strategies.
Analyse key data to inform service improvement strategies.
Facilitate and coordinate responses to customers by working with the local housing team and Customer Service team.
Manage effective customer communication to ensure high customer satisfaction.
Organise and attend stakeholder meetings, producing communication materials using various methods.
Act as a key member of the Housing Neighbourhood Team, representing the team at meetings and leading smaller project teams where appropriate.
Provide a customer-focused service, ensuring all tasks are completed and complaints and/or requests from residents and stakeholders are actioned effectively.
Liaise with customers and act as a conduit between all relevant teams, ensuring all parties are kept informed.
Assist in the effective liaison with in-house service provider, contractors, and external subcontractor staff to ensure the delivery of top-tier service.
Participate in the viewing and sign up of customers at the handover of Regeneration properties.
Ensure compliance with GDPR regulations when processing customer data.Required Skills & Qualifications:
Proven experience in a front-line customer-focused role in the social housing sector.
Excellent analytical skills with the ability to identify trends and present data effectively.
Strong letter writing and report composition skills.
Experience building and maintaining relationships with multiple stakeholder groups across geographical boundaries and influencing positive change.
Excellent communication skills and the ability to adapt approach based on the audience.
Experience dealing effectively with complaints and customer feedback.To apply for the Resident Liaison Officer position, please submit your C