3 months contract with a Local Authority Job Summary: • East Hertfordshire District Council is seeking an experienced Shared Service Manager – Council Tax (Revenues & Benefits) to lead the administration and collection of Council Tax across its shared service. • The successful candidate will oversee the efficient delivery of Council Tax operations, manage remote and office-based teams, ensure legislative compliance, and deliver outstanding customer service. • This is a key leadership role supporting the Assistant Director for Revenues & Benefits Shared Service in the collection of over £200 million in revenues annually. Key Duties/Accountabilities (Sample): • Lead and manage the Council Tax function across the shared service, ensuring accuracy, compliance, and efficiency. • Oversee the billing, recovery, and collection of Council Tax income exceeding £200 million. • Manage and motivate team members across hybrid working arrangements, ensuring consistent performance and service quality. • Support the annual billing and year-end processes for the 2026/2027 financial year. • Liaise with internal departments, partner authorities, external auditors, and government agencies to ensure effective delivery of statutory functions. • Monitor service performance and implement improvements to maximise collection rates and customer satisfaction. • Ensure adherence to relevant Council Tax legislation, policies, and procedures. • Provide strategic and operational support to the Assistant Director for Revenues & Benefits Shared Service. • Maintain accurate reporting, performance monitoring, and resource management. Skills/Experience: • Proven management experience within Local Authority Revenues or a shared service environment. • In-depth knowledge of Council Tax legislation, procedures, and enforcement processes. • Strong leadership, coaching, and people-management abilities. • Excellent analytical and problem-solving skills, with sound judgement in decision-making. • Demonstrated ability to deliver high performance in a customer-focused environment. • Experience of managing large-scale revenue collection and reconciliation processes. • Competence in interpreting and applying local taxation law and regulations. • Excellent communication, interpersonal, and stakeholder-management skills. • Proficiency in using Revenues & Benefits software systems and Microsoft Office applications. • IRRV Technician qualification or equivalent relevant experience is desirable. • Strong organisational, budget-management, and resilience skills. Additional Information: • The closing date: 14/11/2025. • Location: Wallfields Offices, Hertford, SG13 8EQ (Hybrid working – minimum one day in office, Fridays). • Hours: 37 per week, Monday to Friday.